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Value co-creation via information and communications technology
Polo Peña, Ana Isabel; Frías Jamilena, Dolores María; … - In: The service industries journal 34 (2014) 13, pp. 1043-1059
Persistent link: https://www.econbiz.de/10010412932
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Unifying technology and people : revisiting service in a digitally transformed world
Kandampully, Jay; Bilgihan, Anil; Li, Daisy K. - In: The service industries journal 42 (2022) 1/2, pp. 21-41
Persistent link: https://www.econbiz.de/10013167400
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How to support the management of intangibles
Arancibia Carvajal, Sara; Fernández Nogales, Angel - In: The service industries journal 34 (2014) 3, pp. 196-211
Persistent link: https://www.econbiz.de/10010344141
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The role of customer values in accepting information technologies in the public information service sector
Hsu, Fang-ming; Chen, Tser-yieth; Wang, Shuwen - In: The service industries journal 30 (2010) 7/8, pp. 1097-1111
Persistent link: https://www.econbiz.de/10003996103
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Making customer relationship management work : evidence from the banking industry in Taiwan
Lin, Nan-hong; Tseng, Wen-chun; Hung, Yu-chung; Yen, … - In: The service industries journal 29 (2009) 9/10, pp. 1183-1197
Persistent link: https://www.econbiz.de/10003914855
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Implementation and outcomes of customer value : a dyadic perspective
Chen, Shu-Ching; Quester, Pascale G. - In: The service industries journal 27 (2007) 5/6, pp. 779-794
Persistent link: https://www.econbiz.de/10003622971
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Explaining market heterogeneity in terms of value perceptions
Ruiz, David Martín; Barroso Castro, Carmen; Amario, … - In: The service industries journal 27 (2007) 7/8, pp. 1087-1110
Persistent link: https://www.econbiz.de/10003598961
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Using customer lifetime value to plan optimal promotions
Ekinci, Yeliz; Ulengin, Füsum; Uray, Nimet - In: The service industries journal 34 (2014) 2, pp. 103-122
Persistent link: https://www.econbiz.de/10010257795
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An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.; Shainesh, G.; Sharma, Anand K. - In: The service industries journal 35 (2015) 13/14, pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
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Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy; Le Nguyen Hau; Evangelista, Felicitas - In: The service industries journal 36 (2016) 3/4, pp. 142-162
Persistent link: https://www.econbiz.de/10011564533