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~isPartOf:"The service industries journal"
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Analysis of e-service quality...
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Subject
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
101
Kundenzufriedenheit
101
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
33
Service industry
33
Taiwan
30
Performance measurement
20
Performance-Messung
20
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Hotel industry
17
Hotellerie
17
Kundenservice
17
Spain
17
Spanien
17
service quality
17
Dienstleistung
15
Services
15
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Customer value
13
Kundenwert
13
customer satisfaction
13
Bank
12
Customer integration
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Quality management
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
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90
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3
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Article
296
Book / Working Paper
7
Type of publication (narrower categories)
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Article in journal
303
Aufsatz in Zeitschrift
303
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
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Language
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English
303
Author
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Chao, Pei
3
Kandampully, Jay
3
Lin, Chin-tsai
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo MartÃn, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
Lee, Wen-shiung
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
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Published in...
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The service industries journal
European journal of operational research : EJOR
622
International journal of hospitality management
432
International journal of production research
374
Journal of retailing and consumer services
335
Journal of business research : JBR
290
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
242
Technological forecasting & social change : an international journal
227
International journal of production economics
218
The journal of services marketing
210
Omega : the international journal of management science
209
Journal of air transport management
203
Computers & operations research : and their applications to problems of world concern ; an international journal
198
International journal of productivity and quality management : IJPQM
194
International journal of services and operations management
188
Working paper / National Bureau of Economic Research, Inc.
181
NBER working paper series
179
Auditing : a journal of practice & theory
176
International journal of contemporary hospitality management
169
NBER Working Paper
161
International journal of quality & reliability management
159
Services marketing quarterly
143
SpringerLink / Bücher
140
Journal of hospitality marketing & management
139
The TQM journal : the international review of organizational improvement
139
Tourism management : research, policies, practice
138
Journal of travel and tourism marketing
132
Journal of Services Marketing
131
Journal of the Operational Research Society
130
Socio-economic planning sciences : the international journal of public sector decision-making
124
Cogent business & management
119
International journal of business information systems : IJBIS
119
International journal of quality and service sciences
114
Service business
113
Health care management review : HCM review
107
Journal of service research : JSR
103
Operational research : an international journal
102
IEEE transactions on engineering management : EM
100
Total quality management & business excellence
99
Group decision and negotiation
98
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ECONIS (ZBW)
303
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1
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of
303
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1
Identifying key factors affecting consumers' choice of wealth management services : an
AHP
approach
Yu, Vincent F.
;
Ting, Hsiu-I
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 929-939
Persistent link: https://www.econbiz.de/10009127863
Saved in:
2
An examination of key factors influencing bancassurannce success : Taiwan and mainland China evidence
Fan, Chiang Ku
;
Cheng, Chen-liang
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1887-1902
Persistent link: https://www.econbiz.de/10009298359
Saved in:
3
Using fuzzy
AHP
and VIKOR for benchmarking analysis in the hotel industry
Fu, Hsin-pin
;
Chu, Kuo-kuang
;
Chao, Pei
;
Lee, Hung-hsuan
; …
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2373-2389
Persistent link: https://www.econbiz.de/10009298979
Saved in:
4
Unpacking solutions to counterproductive work behavior using hybrid fuzzy MCDM
Vatankhah, Sanaz
;
Darvishi, Maryam
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1123-1150
Persistent link: https://www.econbiz.de/10013466612
Saved in:
5
Using fuzzy analytic hierarchy process to evaluate service performance of a travel intermediary
Lin, Chin-tsai
;
Lee, Chuan
;
Chen, Wen-yu
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 281-296
Persistent link: https://www.econbiz.de/10003870590
Saved in:
6
Service selecting approach based on domain-specified "quality of service" model and its application in logistics
Huang, Biqing
;
Wang, Ting
;
Xue, Xiao
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1571-1588
Persistent link: https://www.econbiz.de/10009580098
Saved in:
7
Selecting a marketing strategy for private hotels in Taiwan using the analytic hierarchy process
Lin, Chin-tsai
;
Wu, Cheng-shiung
- In:
The service industries journal
28
(
2008
)
7/8
,
pp. 1077-1091
Persistent link: https://www.econbiz.de/10003793064
Saved in:
8
Financial service sector performance measurement model :
AHP
sensitivity analysis and balanced scorecard approach
Wu, Cheng-ru
;
Lin, Chin-tsai
;
Tsai, Pei-hsuan
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 695-711
Persistent link: https://www.econbiz.de/10009127048
Saved in:
9
The role of customer values in accepting information technologies in the public information service sector
Hsu, Fang-ming
;
Chen, Tser-yieth
;
Wang, Shuwen
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1097-1111
Persistent link: https://www.econbiz.de/10003996103
Saved in:
10
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
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