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Image risks of servitization in collaborative service deliveries
Nenonen, Sanna; Ahvenniemi, Olli; Martinsuo, Miia - In: The service industries journal 34 (2014) 16, pp. 1307-1329
Persistent link: https://www.econbiz.de/10010492114
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Antecedents and optimal industrial customers on cloud services adoption
Chen, Lily Shui-Lien; Chen, June-Hong - In: The service industries journal 41 (2021) 9/10, pp. 606-632
Persistent link: https://www.econbiz.de/10012586850
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Linking service climate to customer loyalty
Wang, Mei-ling - In: The service industries journal 35 (2015) 7/8, pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
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Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak; Butcher, Ken - In: The service industries journal 34 (2014) 11/12, pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
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Chinese customers' loyalty to international consulting firms
Li, Qianqian; Zheng, Qinqin - In: The service industries journal 33 (2013) 15/16, pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
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Analyzing systemic customer value in scalable business service
Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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Relational bonds, customer engagement, and service quality
Chang, Chia-Wen; Huang, Heng-Chiang; Wang, Shih-Ju; Lee, Han - In: The service industries journal 41 (2021) 5/6, pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
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Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June; Yi, Youjea - In: The service industries journal 36 (2016) 15/16, pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
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Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa; Alves, Helena; … - In: The service industries journal 36 (2016) 15/16, pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
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Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming - In: The service industries journal 43 (2023) 5/6, pp. 400-421
Persistent link: https://www.econbiz.de/10014321595