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Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
85
Service quality
85
Consumer behaviour
75
Konsumentenverhalten
75
Customer satisfaction
68
Kundenzufriedenheit
68
Einzelhandel
41
Retail trade
41
Taiwan
24
Confidence
19
Customer integration
19
Kundenintegration
19
Lieferkette
19
Supply chain
19
Vertrauen
19
Betriebliche Wertschöpfung
17
Value creation
17
Customer service
16
Kundenservice
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Dienstleistungssektor
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E-commerce
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Electronic Commerce
15
Service industry
15
Beschwerdemanagement
14
Complaint management
14
Customer value
14
Kundenwert
14
Lieferantenmanagement
14
Supplier relationship management
14
customer loyalty
14
Brand management
13
Markenführung
13
customer satisfaction
13
Bank
12
Großbritannien
11
Internet marketing
11
Online-Marketing
11
United Kingdom
11
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Ding Hooi Ting
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Ok, Chihyung
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Owens, Martin
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Palmer, Mark
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The service industries journal
International journal of production economics
2,010
International journal of production research
1,649
European journal of operational research : EJOR
1,234
Journal of retailing and consumer services
1,145
Journal of business research : JBR
955
Transportation research / E : an international journal
703
SpringerLink / Bücher
674
Industrial marketing management : the international journal for industrial and high-tech firms
634
International journal of logistics systems and management
511
International journal of logistics : research and applications
411
Omega : the international journal of management science
408
Journal of retailing
399
Management science : journal of the Institute for Operations Research and the Management Sciences
363
Supply chain management : an international journal
347
The international journal of logistics management
332
The journal of business & industrial marketing
321
International journal of hospitality management
306
Production and operations management : an international journal of the Production and Operations Management Society
306
Manufacturing & service operations management : M & SOM
297
International journal of retail & distribution management
294
The international review of retail, distribution and consumer research
286
International journal of physical distribution & logistics management : IJPD & LM
258
Journal of operations management
251
Journal of purchasing and supply management
246
The journal of services marketing
243
International journal of services and operations management
228
Journal of the Academy of Marketing Science
228
Logistics
228
International journal of procurement management
211
Springer eBook Collection
211
Computers & operations research : and their applications to problems of world concern ; an international journal
199
Journal of strategic marketing
198
Journal of marketing
197
Cogent business & management
179
International Journal of Retail & Distribution Management
178
Journal of industrial engineering and management : JIEM
178
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
177
Gabler Edition Wissenschaft
176
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
176
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ECONIS (ZBW)
245
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1
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
2
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
3
Multichannel integration along the customer journey : a systematic review and research agenda
Gao, Lily
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1087-1118
Persistent link: https://www.econbiz.de/10012403818
Saved in:
4
Customer orientation as a mediator of the influence of locus of control on job performance
Chang, Wan-jing April
;
Huang, Tung Chun
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 273-285
Persistent link: https://www.econbiz.de/10008904642
Saved in:
5
Non-targeted customers in individualistic versus collectivistic cultures
Bang, Nguyen
;
Chen, Junsong
;
Chen, Cheng-hao Steve
;
Yu, …
- In:
The service industries journal
34
(
2014
)
15
,
pp. 1199-1218
Persistent link: https://www.econbiz.de/10010492129
Saved in:
6
Organisational justice and customer citizenship behaviour of retail industries
Di, Eh
;
Huang, Chien-jung
;
Chen, I-heng
;
Yu, Te-cheng
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1919-1934
Persistent link: https://www.econbiz.de/10008759999
Saved in:
7
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
8
Building customer trust and loyalty : an empirical study in a retailing context
Sun, Pi-chuan
;
Lin, Chia-min
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1439-1455
Persistent link: https://www.econbiz.de/10008661629
Saved in:
9
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
10
Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne
;
Philippe, Jean
- In:
The service industries journal
33
(
2013
)
6
,
pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
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