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The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui - In: The service industries journal 32 (2012) 11, pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
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Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line; … - In: The service industries journal 37 (2017) 5/6, pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
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Multichannel integration along the customer journey : a systematic review and research agenda
Gao, Lily; Melero, Iguacel; Sesé, F. Javier - In: The service industries journal 40 (2020) 15/16, pp. 1087-1118
Persistent link: https://www.econbiz.de/10012403818
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Customer orientation as a mediator of the influence of locus of control on job performance
Chang, Wan-jing April; Huang, Tung Chun - In: The service industries journal 31 (2011) 1/2, pp. 273-285
Persistent link: https://www.econbiz.de/10008904642
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Non-targeted customers in individualistic versus collectivistic cultures
Bang, Nguyen; Chen, Junsong; Chen, Cheng-hao Steve; Yu, … - In: The service industries journal 34 (2014) 15, pp. 1199-1218
Persistent link: https://www.econbiz.de/10010492129
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Organisational justice and customer citizenship behaviour of retail industries
Di, Eh; Huang, Chien-jung; Chen, I-heng; Yu, Te-cheng - In: The service industries journal 30 (2010) 11/12, pp. 1919-1934
Persistent link: https://www.econbiz.de/10008759999
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Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.; Dubinsky, Alan J. - In: The service industries journal 34 (2014) 3, pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
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Building customer trust and loyalty : an empirical study in a retailing context
Sun, Pi-chuan; Lin, Chia-min - In: The service industries journal 30 (2010) 9/10, pp. 1439-1455
Persistent link: https://www.econbiz.de/10008661629
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Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan; Chen, Wun-hwa; Wu, Soushan - In: The service industries journal 35 (2015) 1/2, pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
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Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne; Philippe, Jean - In: The service industries journal 33 (2013) 6, pp. 565-579
Persistent link: https://www.econbiz.de/10009758782