Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Role of EWOM, product satisfac...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
292
Service quality
292
Consumer behaviour
197
Konsumentenverhalten
196
Beziehungsmarketing
185
Relationship marketing
185
Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungssektor
47
Service industry
47
Taiwan
44
Emotion
36
Brand management
29
Markenführung
29
Confidence
28
Customer service
28
Kundenservice
28
Vertrauen
28
Customer integration
26
Kundenintegration
26
Beschwerdemanagement
25
Complaint management
25
E-commerce
25
Electronic Commerce
25
Online retailing
25
Online-Handel
25
Brand image
24
Markenimage
24
Spain
23
Spanien
23
Betriebliche Wertschöpfung
22
Dienstleistung
22
Services
22
Value creation
22
Customer value
21
Kundenwert
21
Social Web
20
Social web
20
Structural equation model
20
Strukturgleichungsmodell
20
more ...
less ...
Online availability
All
Undetermined
186
Free
4
Type of publication
All
Article
539
Book / Working Paper
8
Type of publication (narrower categories)
All
Article in journal
547
Aufsatz in Zeitschrift
547
Collection of articles of several authors
8
Sammelwerk
8
Case study
6
Fallstudie
6
Conference proceedings
1
Konferenzschrift
1
more ...
less ...
Language
All
English
547
Author
All
Alves, Helena
4
Ha, Hong Youl
4
Lin, Wen-bao
4
Taheri, Babak
4
Wang, Stephen W.
4
Yi, Youjae
4
Dabholkar, Pratibha A.
3
Gannon, Martin Joseph
3
Hsu, Maxwell K.
3
Kandampully, Jay
3
Kim, Wansoo
3
Malhotra, Neeru
3
Nicholson, Michael
3
Ok, Chihyung
3
Park, Jungkun
3
Rayburn, Steven W.
3
Sanz Blas, Silvia
3
Tsaur, Sheng-hshiung
3
Wang, Mei-ling
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Yen, David C.
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Bowden, Jana
2
Bowen, David
2
Bryson, John R.
2
Canter, Deborah D.
2
Casaló, Luis V.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
more ...
less ...
Published in...
All
The service industries journal
Journal of business research : JBR
2,490
Journal of retailing and consumer services
2,167
International journal of hospitality management
1,095
International journal of consumer studies
788
Psychology & marketing
738
NBER working paper series
701
SpringerLink / Bücher
649
Working paper / National Bureau of Economic Research, Inc.
627
Journal of consumer research : JCR ; an interdisciplinary bimonthly
596
NBER Working Paper
555
Industrial marketing management : the international journal for industrial and high-tech firms
539
Tourism management : research, policies, practice
529
Asia Pacific journal of marketing and logistics
467
Journal of travel and tourism marketing
465
The journal of services marketing
451
Management science : journal of the Institute for Operations Research and the Management Sciences
434
European journal of marketing : EJM
427
Journal of marketing research : JMR
416
The journal of product & brand management
414
International journal of contemporary hospitality management
410
Journal of marketing
406
Journal of marketing management : MM
404
Journal of the Academy of Marketing Science
398
The journal of brand management : an international journal
392
Cogent business & management
387
Journal of retailing
379
Journal of hospitality marketing & management
370
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
353
Marketing letters : a journal of research in marketing
341
Journal of marketing communications
338
Journal of international consumer marketing
337
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
329
Journal of business ethics : JOBE
326
International journal of retail & distribution management
324
Journal of strategic marketing
324
Technological forecasting & social change : an international journal
324
The international review of retail, distribution and consumer research
316
Journal of consumer behaviour : an international research review
315
more ...
less ...
Source
All
ECONIS (ZBW)
547
Showing
1
-
10
of
547
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Key drivers of services
website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
2
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
3
The relationship between Internet addiction and negative eWOM
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 943-965
Persistent link: https://www.econbiz.de/10012205909
Saved in:
4
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
5
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
6
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
7
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
8
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
9
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
10
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
