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The impacts of ethical sales behaviour on customer loyalty in the life insurance industry
Chen, Mei-fang; Mau, Liang-hung - In: The service industries journal 29 (2009) 1/2, pp. 59-74
Persistent link: https://www.econbiz.de/10003849569
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Effects of ethical sales behaviour, expertise, corporate reputation, and performance on relationship quality and loyalty
Ou, Wei-ming; Shih, Chia-mei; Chen, Chin-yuan; Tseng, … - In: The service industries journal 32 (2012) 5, pp. 773-787
Persistent link: https://www.econbiz.de/10009535899
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Salesperson's listening in buyer-seller service relationships
Román, Sergio - In: The service industries journal 34 (2014) 7, pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
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How to support the management of intangibles
Arancibia Carvajal, Sara; Fernández Nogales, Angel - In: The service industries journal 34 (2014) 3, pp. 196-211
Persistent link: https://www.econbiz.de/10010344141
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Customer orientation as a mediator of the influence of locus of control on job performance
Chang, Wan-jing April; Huang, Tung Chun - In: The service industries journal 31 (2011) 1/2, pp. 273-285
Persistent link: https://www.econbiz.de/10008904642
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The effect of the internet on front-line employee skills : exploring banking in Sweden and France
Värlander, Sara; Julien, Anne - In: The service industries journal 30 (2010) 7/8, pp. 1245-1261
Persistent link: https://www.econbiz.de/10003996861
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Climate perceptions and the customer orientation of frontline service employees
Coelho, Filipe; Augusto, Mário Gomes; Coelho, Arnaldo; … - In: The service industries journal 30 (2010) 7/8, pp. 1343-1357
Persistent link: https://www.econbiz.de/10003996876
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Customer orientation of frontline employees and organizational commitment
Ifie, Kemefasu - In: The service industries journal 34 (2014) 8, pp. 699-714
Persistent link: https://www.econbiz.de/10010385540
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Using work design to motivate customer-oriented behaviors
Rayburn, Steven W.; Gilliam, David A. - In: The service industries journal 36 (2016) 7/8, pp. 339-355
Persistent link: https://www.econbiz.de/10011564148
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Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151
Persistent link: https://www.econbiz.de/10011296301