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Consumer behaviour
198
Konsumentenverhalten
197
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
144
Service quality
144
Beziehungsmarketing
105
Relationship marketing
105
Arbeitszufriedenheit
59
Job satisfaction
59
Emotion
46
Dienstleistungssektor
33
Service industry
33
Taiwan
25
Brand management
24
Markenführung
24
Brand image
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Markenimage
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Employee retention
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Mitarbeiterbindung
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customer satisfaction
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Beschwerdemanagement
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Complaint management
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Confidence
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Online retailing
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Online-Handel
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Hotel industry
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Hotellerie
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Customer integration
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Kundenintegration
16
Work behaviour
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Customer service
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Dienstleistung
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Holiday behaviour
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Kundenservice
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Leistungsmotivation
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Wang, Stephen W.
4
Yi, Youjae
4
Alves, Helena
3
Arici, Hasan Evrim
3
Dabholkar, Pratibha A.
3
Guchait, Priyanko
3
Ha, Hong Youl
3
Ha, Sejin
3
Hsu, Maxwell K.
3
Karatepe, Osman M.
3
Nicholson, Michael
3
Park, Jungkun
3
Sanz Blas, Silvia
3
Xiao, Sarah Hong
3
Abid, Ghulam
2
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Anasori, Elham
2
Arasli, Huseyin
2
Back, Ki-Joon
2
Back, Ki-joon
2
Bayighomog, Steven W.
2
Bloemer, Johanna M.
2
Boateng, Henry
2
Bowden, Jana
2
Bowen, David
2
Cetin, Gurel
2
Chen, Li-Fei
2
Chen, Mei-fang
2
Chih, Wen-hai
2
Ding Hooi Ting
2
Fang, Jiaming
2
Gannon, Martin Joseph
2
Gao, Lily
2
Gong, Taeshik
2
Hsu, Li-chun
2
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The service industries journal
Journal of business research : JBR
2,420
Journal of retailing and consumer services
2,082
International journal of hospitality management
1,178
International journal of consumer studies
774
Psychology & marketing
735
NBER working paper series
650
Journal of consumer research : JCR ; an interdisciplinary bimonthly
647
Working paper / National Bureau of Economic Research, Inc.
569
Journal of business ethics : JOBE
553
Discussion paper series / IZA
544
SpringerLink / Bücher
515
Tourism management : research, policies, practice
511
NBER Working Paper
491
European Journal of Marketing
473
Journal of vocational behavior
445
Cogent business & management
441
Asia Pacific journal of marketing and logistics
436
International journal of contemporary hospitality management
427
Journal of travel and tourism marketing
426
Journal of Consumer Marketing
409
The journal of product & brand management
408
European journal of marketing : EJM
393
Journal of marketing research : JMR
393
The journal of brand management : an international journal
381
Journal of economic psychology : research in economic psychology and behavioral economics
373
Management science : journal of the Institute for Operations Research and the Management Sciences
373
The journal of services marketing
367
Journal of retailing
361
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
359
Journal of marketing management : MM
358
Journal of hospitality marketing & management
351
IZA Discussion Papers
348
Journal of the Academy of Marketing Science
347
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
346
Journal of marketing
344
Journal of international consumer marketing
328
Journal of consumer behaviour : an international research review
326
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
325
Marketing letters : a journal of research in marketing
324
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ECONIS (ZBW)
389
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1
Effects of social support and grateful disposition on employees' psychological well-being
Cho, Sanglee
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 799-819
Persistent link: https://www.econbiz.de/10012205852
Saved in:
2
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
Alrawadieh, Zaid
;
Cetin, Gurel
;
Dinçer, Mithat Zeki
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
Saved in:
3
Emotional prototypes, emotional memory usages, and customer satisfaction
Akgün, Ali E.
;
Keskin, Halit
;
Alan, Alev Kocak
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 494-520
Persistent link: https://www.econbiz.de/10011760451
Saved in:
4
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
5
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
6
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
7
Examining the influence of multiple dimensions of authentic dining experiences
Kim, Jonghyeong
;
Song, Hanqun
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 317-341
Persistent link: https://www.econbiz.de/10014551098
Saved in:
8
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
9
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
10
How does mindfulness boost work engagement and inhibit psychological distress among hospital employees during the COVID-19 pandemic? : the mediating and moderating role of psycholo...
Tulucu, Fadime
;
Anasori, Elham
;
Madanoglu, Gulsevim Kinali
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 131-147
Persistent link: https://www.econbiz.de/10013167414
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