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Customers' cognitive patterns of assurance : a dual apporach
Vassiliadis, Chris; Priporas, Constantinos-Vasilios; … - In: The service industries journal 33 (2013) 13/14, pp. 1242-1259
Persistent link: https://www.econbiz.de/10010205353
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Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong; Wang, Jing - In: The service industries journal 36 (2016) 9/10, pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
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The impact of customer cognitive competence on online service decision-making : an event-related potentials perspective
Wang, Jing; Zhao, Meina; Zhao, Gang - In: The service industries journal 37 (2017) 5/6, pp. 363-380
Persistent link: https://www.econbiz.de/10011741138
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Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha - In: The service industries journal 36 (2016) 13/14, pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
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A service sector classification schme using economic data
David, Alex Hugh - In: The service industries journal 34 (2014) 4, pp. 335-353
Persistent link: https://www.econbiz.de/10010344114
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Adjusted expectations, satisfaction and loyalty development
Rufín, Ramón; Medina, Cayetano; Rey, Manuel - In: The service industries journal 32 (2012) 14, pp. 2185-2202
Persistent link: https://www.econbiz.de/10009620216
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Unravelling the impact of psychological empowerment on customer service behaviours as a consequence of "leader-member exchange"
Kang, Dae-seok; Stewart, Jim; Kim, Hayeon; Lim, Jung-chul - In: The service industries journal 32 (2012) 11, pp. 1791-1809
Persistent link: https://www.econbiz.de/10009581426
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An exploration of the cognitive-affective model of satisfaction in a shopping context : a test of competing models
Im, Hyunjoo; Ha, Sejin - In: The service industries journal 31 (2011) 13/14, pp. 2273-2288
Persistent link: https://www.econbiz.de/10009298999
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The effects of incentive types and appeal regulatory framing in travel advertising
Chou, Hsuan-yi; Lien, Nai-hwa - In: The service industries journal 32 (2012) 6, pp. 883-897
Persistent link: https://www.econbiz.de/10009535872
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Digital nudging to overcome cognitive resistance in innovation adoption decisions
Stryja, Carola; Satzger, Gerhard - In: The service industries journal 39 (2019) 15/16, pp. 1123-1139
Persistent link: https://www.econbiz.de/10012207454