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Consumer behaviour
198
Konsumentenverhalten
197
Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
114
Service quality
114
Customer satisfaction
92
Kundenzufriedenheit
92
Customer integration
31
Kundenintegration
31
Emotion
30
Dienstleistungssektor
27
Lieferantenmanagement
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Service industry
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27
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Ha, Hong Youl
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The service industries journal
Journal of business research : JBR
2,540
Journal of retailing and consumer services
2,090
Industrial marketing management : the international journal for industrial and high-tech firms
1,301
International journal of hospitality management
909
International journal of consumer studies
775
SpringerLink / Bücher
760
Psychology & marketing
714
International journal of production economics
597
Journal of consumer research : JCR ; an interdisciplinary bimonthly
584
NBER working paper series
566
The journal of business & industrial marketing
503
Working paper / National Bureau of Economic Research, Inc.
482
European Journal of Marketing
479
Asia Pacific journal of marketing and logistics
458
International journal of production research
447
Management science : journal of the Institute for Operations Research and the Management Sciences
442
European journal of marketing : EJM
422
NBER Working Paper
420
The journal of product & brand management
415
Journal of marketing
414
Journal of the Academy of Marketing Science
414
The journal of brand management : an international journal
410
European journal of operational research : EJOR
409
Journal of marketing management : MM
400
Journal of Consumer Marketing
398
Tourism management : research, policies, practice
398
The journal of services marketing
390
Journal of marketing research : JMR
388
Journal of retailing
379
Journal of travel and tourism marketing
379
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
350
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
349
Marketing intelligence & planning
348
Cogent business & management
342
Technological forecasting & social change : an international journal
340
Journal of international consumer marketing
330
Marketing letters : a journal of research in marketing
328
International journal of contemporary hospitality management
325
International journal of retail & distribution management
324
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ECONIS (ZBW)
349
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1
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
2
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
3
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
4
Business-to-business professional service relationships under multiple logics
Skjølsvik, Tale
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 163-182
Persistent link: https://www.econbiz.de/10011583892
Saved in:
5
Impact of co-production on consumer perception of empowerment
Harrison, Tina
;
Waite, Kathryn
- In:
The service industries journal
35
(
2015
)
10
,
pp. 502--520
Persistent link: https://www.econbiz.de/10011333309
Saved in:
6
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
7
Customer engagement and purchase intention in live-streaming digital marketing platforms
Addo, Prince Clement
;
Fang, Jiaming
;
Asare, Andy Ohemeng
; …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 767-786
Persistent link: https://www.econbiz.de/10012623973
Saved in:
8
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
9
Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Islam, Jamid Ul
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 519-540
Persistent link: https://www.econbiz.de/10012204712
Saved in:
10
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
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