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Consumer behaviour
197
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196
Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
108
Service quality
108
Customer satisfaction
86
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Einzelhandel
41
Retail trade
41
Emotion
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customer satisfaction
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Alexander, Nicholas
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Ding Hooi Ting
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The service industries journal
Journal of business research : JBR
2,441
Journal of retailing and consumer services
2,251
International journal of hospitality management
873
International journal of consumer studies
776
Psychology & marketing
699
SpringerLink / Bücher
686
NBER working paper series
620
Journal of consumer research : JCR ; an interdisciplinary bimonthly
586
Working paper / National Bureau of Economic Research, Inc.
528
Industrial marketing management : the international journal for industrial and high-tech firms
518
Journal of retailing
518
Technological forecasting & social change : an international journal
486
NBER Working Paper
464
Management science : journal of the Institute for Operations Research and the Management Sciences
442
Asia Pacific journal of marketing and logistics
438
European journal of operational research : EJOR
426
The international review of retail, distribution and consumer research
423
The journal of product & brand management
415
European journal of marketing : EJM
414
Tourism management : research, policies, practice
414
Journal of marketing
410
International journal of retail & distribution management
409
Journal of marketing research : JMR
390
The journal of brand management : an international journal
385
The journal of services marketing
380
Journal of the Academy of Marketing Science
377
Journal of travel and tourism marketing
376
Journal of marketing management : MM
373
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
349
Cogent business & management
347
International journal of production economics
347
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
346
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
342
International journal of contemporary hospitality management
331
Journal of international consumer marketing
329
Marketing letters : a journal of research in marketing
325
Journal of marketing communications
313
Journal of strategic marketing
310
Journal of fashion marketing and management
306
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ECONIS (ZBW)
346
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1
Non-targeted customers in individualistic versus collectivistic cultures
Bang, Nguyen
;
Chen, Junsong
;
Chen, Cheng-hao Steve
;
Yu, …
- In:
The service industries journal
34
(
2014
)
15
,
pp. 1199-1218
Persistent link: https://www.econbiz.de/10010492129
Saved in:
2
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
3
Healthcare and hospitality : intangible dynamics for evaluating industry sectors
Erickson, G. Scott
;
Rothberg, Helen N.
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 589-606
Persistent link: https://www.econbiz.de/10011717978
Saved in:
4
Qualitative analysis of big data in the service sectors
Huang, Chun Che
;
Liang, Wen Yau
;
Wen, Dan-Wei
;
Ting, Ping-Ho
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 206-224
Persistent link: https://www.econbiz.de/10013167419
Saved in:
5
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
6
Understanding customer journey from the lenses of complexity theory
Varnali, Kaan
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 820-835
Persistent link: https://www.econbiz.de/10012205857
Saved in:
7
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
8
Multichannel integration along the customer journey : a systematic review and research agenda
Gao, Lily
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1087-1118
Persistent link: https://www.econbiz.de/10012403818
Saved in:
9
Experience vs quality : predicting satisfaction and loyalty in services
Cetin, Gurel
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1167-1182
Persistent link: https://www.econbiz.de/10012403821
Saved in:
10
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
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