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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
80
Service quality
80
Customer satisfaction
65
Kundenzufriedenheit
65
Consumer behaviour
64
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The service industries journal
Journal of business research : JBR
865
Journal of retailing and consumer services
700
Springer eBook Collection
555
SpringerLink / Bücher
530
Industrial marketing management : the international journal for industrial and high-tech firms
497
Technological forecasting & social change : an international journal
312
International journal of hospitality management
303
The journal of services marketing
237
The journal of business & industrial marketing
229
International journal of production economics
223
Finance research letters
209
Journal of the Academy of Marketing Science
201
European journal of operational research : EJOR
186
Journal of strategic marketing
184
Journal of retailing
165
International journal of electronic customer relationship management : IJECRM
156
International journal of production research
154
Journal of marketing
146
Cogent business & management
144
Die Bank
137
Management science : journal of the Institute for Operations Research and the Management Sciences
129
International journal of contemporary hospitality management
127
Gabler Edition Wissenschaft
125
Journal of hospitality marketing & management
125
Journal of travel and tourism marketing
125
Journal of service research : JSR
121
Tourism management : research, policies, practice
120
Marketing intelligence & planning
118
Asia Pacific journal of marketing and logistics
117
Journal of open innovation : technology, market, and complexity
117
HMD : Praxis der Wirtschaftsinformatik
116
Business horizons
113
Journal of service management
113
The journal of product & brand management
113
The journal of brand management : an international journal
110
Psychology & marketing
109
The international review of retail, distribution and consumer research
109
European Journal of Marketing
108
European journal of marketing : EJM
107
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ECONIS (ZBW)
203
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203
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1
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
2
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
3
Multichannel integration along the customer journey : a systematic review and research agenda
Gao, Lily
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1087-1118
Persistent link: https://www.econbiz.de/10012403818
Saved in:
4
Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching
;
Chiu, Ya-kang
;
Guan, Jyh-liang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
Saved in:
5
The effect of the internet on front-line employee skills : exploring banking in Sweden and France
Värlander, Sara
;
Julien, Anne
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1245-1261
Persistent link: https://www.econbiz.de/10003996861
Saved in:
6
Do financially innovative futures matter?
Chen, Yi-min
;
Lin, Feng-jyh
- In:
The service industries journal
33
(
2013
)
9/10
,
pp. 941-957
Persistent link: https://www.econbiz.de/10009771245
Saved in:
7
Multi-channel store image and the effects on purchase intention
Chen, Ja-shen
;
Ching, Russell K. H.
;
Tsou, Hung Tai
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1215-1203
Persistent link: https://www.econbiz.de/10003914861
Saved in:
8
E-service quality : an internatial, multichannel and pure service perspective
Barrutia, José M.
;
Charterina, Jon
;
Gilsanz, Ainhize
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1707-1721
Persistent link: https://www.econbiz.de/10003928663
Saved in:
9
Logistics service capabilities and firm performance of international distribution center operators
Lu, Chin-shan
;
Yang, Ching-chiao
- In:
The service industries journal
30
(
2010
)
1/2
,
pp. 281-298
Persistent link: https://www.econbiz.de/10003964431
Saved in:
10
The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios
;
Kyrezis, Nikolaos
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
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