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Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June; Yi, Youjea - In: The service industries journal 36 (2016) 15/16, pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
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Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga; Weber, Tiziana Brenner Beauchamp; … - In: The service industries journal 39 (2019) 11/12, pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
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Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera; Carrión, Gabriel Cepeda - In: The service industries journal 34 (2014) 2, pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
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Development and validation of the customer-centered behavior measure
Michel, John W.; Tews, Michael J.; Kavanagh, Michael J. - In: The service industries journal 34 (2014) 13, pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
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The attribution of service failures : effects on consumer satisfaction
Iglesias, Victor - In: The service industries journal 29 (2009) 1/2, pp. 127-141
Persistent link: https://www.econbiz.de/10003849577
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Services branding: revealing the rhetoric within retail banking
O'Loughlin, Deirdre; Szmigin, Isabelle - In: The service industries journal 27 (2007) 3/4, pp. 435-452
Persistent link: https://www.econbiz.de/10003501969
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Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne; Philippe, Jean - In: The service industries journal 33 (2013) 6, pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
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Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi; Wu, Li wei - In: The service industries journal 29 (2009) 7/8, pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
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A comparison of perceptions of loyalty between bank tellers and internal customer groups in a retail bank in South Africa
Chipunza, Crispen - In: The service industries journal 28 (2008) 1/2, pp. 139-149
Persistent link: https://www.econbiz.de/10003733047
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Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe; Boateng, Henry; Okoe, … - In: The service industries journal 40 (2020) 13/14, pp. 960-973
Persistent link: https://www.econbiz.de/10012292980