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Dienstleistungsqualität
294
Service quality
294
Consumer behaviour
198
Konsumentenverhalten
197
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
125
Relationship marketing
125
Dienstleistungssektor
45
Service industry
45
Taiwan
40
Emotion
37
Gastgewerbe
30
Hospitality industry
30
Brand management
27
Markenführung
27
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25
Restaurant industry
25
Beschwerdemanagement
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Complaint management
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Customer service
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24
Online-Handel
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24
Spanien
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Brand image
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21
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21
Tourism industry
21
Tourismuswirtschaft
21
Confidence
20
E-commerce
20
Electronic Commerce
20
Großbritannien
20
Performance measurement
20
Performance-Messung
20
Structural equation model
20
Strukturgleichungsmodell
20
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Alves, Helena
4
Köseoglu, Mehmet Ali
4
Wang, Stephen W.
4
Yi, Youjae
4
Alrawadieh, Zaid
3
Arasli, Huseyin
3
Arici, Hasan Evrim
3
Dabholkar, Pratibha A.
3
Ha, Hong Youl
3
Ha, Sejin
3
Hsu, Maxwell K.
3
Kandampully, Jay
3
Kim, Wansoo
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Nicholson, Michael
3
Ok, Chihyung
3
Park, Jungkun
3
Sanz Blas, Silvia
3
Taheri, Babak
3
Wang, Mei-ling
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Amin, Muslim
2
Andersson, Tommy D.
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Bloemer, Johanna M.
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Bowden, Jana
2
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2
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2
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2
Casaló, Luis V.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
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The service industries journal
NBER working paper series
2,848
Journal of business research : JBR
2,380
Working paper / National Bureau of Economic Research, Inc.
2,276
Journal of retailing and consumer services
2,152
NBER Working Paper
2,092
Discussion paper series / IZA
1,929
International journal of hospitality management
1,637
Working paper
1,142
IZA Discussion Paper
1,096
CESifo working papers
1,014
IZA Discussion Papers
902
Discussion paper / Centre for Economic Policy Research
840
International journal of consumer studies
788
Discussion papers / CEPR
782
Tourism management : research, policies, practice
746
Psychology & marketing
728
International journal of contemporary hospitality management
651
SpringerLink / Bücher
630
CESifo Working Paper
617
Discussion paper
603
Journal of consumer research : JCR ; an interdisciplinary bimonthly
600
Applied economics
584
Energy economics
521
Finance research letters
520
Technological forecasting & social change : an international journal
510
European Journal of Marketing
493
IMF working papers
489
Covid economics : vetted and real-time papers
485
Journal of travel and tourism marketing
481
Applied economics letters
471
Cogent business & management
468
Economics letters
460
Policy research working paper : WPS
456
Asia Pacific journal of marketing and logistics
451
Management science : journal of the Institute for Operations Research and the Management Sciences
450
World Bank E-Library Archive
447
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
446
Journal of Consumer Marketing
436
Journal of hospitality marketing & management
412
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ECONIS (ZBW)
526
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1
Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
2
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
3
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
4
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
5
Examining the influence of multiple dimensions of authentic dining experiences
Kim, Jonghyeong
;
Song, Hanqun
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 317-341
Persistent link: https://www.econbiz.de/10014551098
Saved in:
6
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
7
Exploring how mindfulness may enhance perceived value of travel experience
Loureiro, Sandra Maria Correia
;
Stylos, Nikolaos
; …
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 800-824
Persistent link: https://www.econbiz.de/10012260355
Saved in:
8
How does customer engagement value occur in
restaurants
? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
9
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
10
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
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