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Dienstleistungsqualität
294
Service quality
294
Consumer behaviour
198
Konsumentenverhalten
197
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungssektor
48
Service industry
48
Taiwan
44
Emotion
37
Brand management
30
Markenführung
30
Confidence
28
Customer service
28
Kundenservice
28
Vertrauen
28
Beschwerdemanagement
26
Complaint management
26
Customer integration
26
E-commerce
26
Electronic Commerce
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Kundenintegration
26
Online retailing
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Online-Handel
26
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24
Markenimage
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23
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23
Spain
23
Spanien
23
Betriebliche Wertschöpfung
21
Social Web
21
Social web
21
Value creation
21
Customer value
20
Kundenwert
20
Structural equation model
20
Strukturgleichungsmodell
20
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8
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Alves, Helena
4
Ha, Hong Youl
4
Lin, Wen-bao
4
Wang, Stephen W.
4
Yi, Youjae
4
Dabholkar, Pratibha A.
3
Ha, Sejin
3
Hsu, Maxwell K.
3
Kandampully, Jay
3
Kim, Wansoo
3
Malhotra, Neeru
3
Nicholson, Michael
3
Ok, Chihyung
3
Park, Jungkun
3
Rayburn, Steven W.
3
Sanz Blas, Silvia
3
Taheri, Babak
3
Tsaur, Sheng-hshiung
3
Wang, Mei-ling
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Yen, David C.
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Bowden, Jana
2
Bowen, David
2
Bryson, John R.
2
Canter, Deborah D.
2
Casaló, Luis V.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
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The service industries journal
Journal of business research : JBR
2,437
Journal of retailing and consumer services
2,146
International journal of hospitality management
1,061
International journal of consumer studies
782
Psychology & marketing
719
NBER working paper series
714
SpringerLink / Bücher
639
Working paper / National Bureau of Economic Research, Inc.
636
Journal of consumer research : JCR ; an interdisciplinary bimonthly
593
European Journal of Marketing
583
NBER Working Paper
560
Industrial marketing management : the international journal for industrial and high-tech firms
528
Tourism management : research, policies, practice
481
Journal of Services Marketing
470
Journal of Consumer Marketing
468
Asia Pacific journal of marketing and logistics
463
The journal of services marketing
445
Journal of travel and tourism marketing
443
Management science : journal of the Institute for Operations Research and the Management Sciences
425
Journal of the Academy of Marketing Science
415
European journal of marketing : EJM
414
The journal of product & brand management
410
Journal of marketing research : JMR
401
International journal of contemporary hospitality management
399
Journal of marketing management : MM
395
Journal of marketing
390
The journal of brand management : an international journal
386
Cogent business & management
383
Journal of retailing
376
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Journal of hospitality marketing & management
349
International Journal of Bank Marketing
337
International Journal of Retail & Distribution Management
337
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
337
Marketing letters : a journal of research in marketing
336
Journal of international consumer marketing
335
Journal of strategic marketing
324
International journal of retail & distribution management
322
Journal of consumer behaviour : an international research review
315
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ECONIS (ZBW)
547
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1
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
2
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
3
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
4
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
5
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
6
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
7
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
8
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
9
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
10
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
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