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Social media's contribution to customer satisfaction with services
Pinto, Mary Beth - In: The service industries journal 35 (2015) 11/12, pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
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The usage of online tourist information sources in tourist information search : an exploratory study
Tan, Wee-kheng; Chen, Tong-he - In: The service industries journal 32 (2012) 3/4, pp. 451-476
Persistent link: https://www.econbiz.de/10009510676
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The relationship between Internet addiction and negative eWOM
Israeli, Aviad A.; Lee, Seonjeong; Karpinski, Aryn C. - In: The service industries journal 39 (2019) 13/14, pp. 943-965
Persistent link: https://www.econbiz.de/10012205909
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How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran; Ha, Sejin - In: The service industries journal 44 (2024) 11/12, pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
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The importance of hotel employee service attitude and the satisfaction of international tourists
Kuo, Chun-Min - In: The service industries journal 27 (2007) 7/8, pp. 1073-1085
Persistent link: https://www.econbiz.de/10003598958
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Heritage site management : from dark tourism to transformative service experience?
Magee, Roxanna; Gilmore, Audrey - In: The service industries journal 35 (2015) 15/16, pp. 898-917
Persistent link: https://www.econbiz.de/10011416854
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Adjusted expectations, satisfaction and loyalty development
Rufín, Ramón; Medina, Cayetano; Rey, Manuel - In: The service industries journal 32 (2012) 14, pp. 2185-2202
Persistent link: https://www.econbiz.de/10009620216
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Exploring how mindfulness may enhance perceived value of travel experience
Loureiro, Sandra Maria Correia; Stylos, Nikolaos; … - In: The service industries journal 40 (2020) 11/12, pp. 800-824
Persistent link: https://www.econbiz.de/10012260355
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Soundscape and its influence on tourist satisfaction
Liu, Aili; Wang, Xuan Lorna; Liu, Fucheng; Yao, Changhong; … - In: The service industries journal 38 (2018) 3/4, pp. 164-181
Persistent link: https://www.econbiz.de/10011848065
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The impact of social cues on passengers' travel experience
Ittamalla, Rajesh; Kumar, Daruri Venkata Srinivas - In: The service industries journal 39 (2019) 3/4, pp. 299-318
Persistent link: https://www.econbiz.de/10012203294