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Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
101
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101
Beziehungsmarketing
63
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63
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customer satisfaction
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The service industries journal
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
1,171
Policy research working paper : WPS
910
Intereconomics : review of European economic policy
744
IMF working papers
624
NBER working paper series
555
World Bank E-Library Archive
494
Journal of development economics
487
Working paper / National Bureau of Economic Research, Inc.
484
NBER Working Paper
455
ILO Working Papers
444
World Bank Policy Research Working Paper
434
Journal of retailing and consumer services
430
IMF working paper
369
Journal of business research : JBR
367
International journal of hospitality management
365
Revue tiers monde
342
The journal of development studies : JDS
332
Journal of international development : the journal of the Development Studies Association
316
Policy Research Working Paper
288
Working paper
285
Policy research working paper
268
Discussion paper / Centre for Economic Policy Research
266
United Nations publication
265
SpringerLink / Bücher
247
Working paper / World Institute for Development Economics Research
246
IMF Working Papers
240
Discussion paper series / IZA
237
Economic development and cultural change
232
IMF Working Paper
218
World Bank staff working papers
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Mondes en développement
206
Finance and development : a quarterly magazine of the IMF
200
The journal of services marketing
194
Development policy review
192
MPRA Paper
192
Tourism management : research, policies, practice
187
The world economy : the leading journal on international economic relations
186
Journal of Services Marketing
185
United Nations Publication
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ECONIS (ZBW)
176
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1
My new financial companion! : non-linear understanding of Robo-advisory service acceptance
Eugene Cheng-xi Aw
;
Zha, Tao
;
Chuah, Stephanie Hui-wen
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 185-212
Persistent link: https://www.econbiz.de/10014321574
Saved in:
2
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
3
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
4
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
5
Relational benefits, their consequences, and customer membership types
Lee, Yong-ki
;
Choi, Byung-ho
;
Kim, Dong Jin
;
Hyun, …
- In:
The service industries journal
34
(
2014
)
3
,
pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
Saved in:
6
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
7
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
8
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
9
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
10
Convenience and satisfaction : mediation of fairness and quality
Roy, Sanjit
;
Lassar, Walfried M.
;
Shekhar, Vaibhav
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 239-260
Persistent link: https://www.econbiz.de/10011583918
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