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Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
84
Service quality
84
Customer satisfaction
66
Kundenzufriedenheit
66
Consumer behaviour
65
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Customer value
28
Kundenwert
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customer loyalty
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Work behaviour
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customer satisfaction
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The service industries journal
Journal of business research : JBR
1,032
Journal of retailing and consumer services
660
Industrial marketing management : the international journal for industrial and high-tech firms
642
SpringerLink / Bücher
475
Industrial and Commercial Training
421
International journal of hospitality management
418
Journal of strategic marketing
339
Human Resource Management International Digest
296
The journal of business & industrial marketing
288
European Journal of Marketing
282
Journal of the Academy of Marketing Science
267
The journal of services marketing
242
Journal of marketing
227
European journal of marketing : EJM
217
The international journal of human resource management
216
IZA Discussion Papers
212
Journal of marketing management : MM
205
Cogent business & management
200
International journal of contemporary hospitality management
192
Marketing intelligence & planning
180
Journal of Business & Industrial Marketing
179
Gabler Edition Wissenschaft
177
Marketing Intelligence & Planning
167
The journal of brand management : an international journal
164
International journal of electronic customer relationship management : IJECRM
160
Europäische Hochschulschriften / 5
159
Journal of business ethics : JOBE
154
Journal of hospitality marketing & management
152
Asia Pacific journal of marketing and logistics
149
The journal of product & brand management
146
Journal of travel and tourism marketing
140
Psychology & marketing
140
Tourism management : research, policies, practice
140
Journal of marketing communications
135
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
134
Journal of Management Development
129
Journal of retailing
129
Journal of service research : JSR
128
Management science : journal of the Institute for Operations Research and the Management Sciences
123
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ECONIS (ZBW)
235
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1
How to support the management of intangibles
Arancibia Carvajal, Sara
;
Fernández Nogales, Angel
- In:
The service industries journal
34
(
2014
)
3
,
pp. 196-211
Persistent link: https://www.econbiz.de/10010344141
Saved in:
2
Making customer relationship management work : evidence from the banking industry in Taiwan
Lin, Nan-hong
;
Tseng, Wen-chun
;
Hung, Yu-chung
;
Yen, …
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1183-1197
Persistent link: https://www.econbiz.de/10003914855
Saved in:
3
Implementation and outcomes of customer value : a dyadic perspective
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 779-794
Persistent link: https://www.econbiz.de/10003622971
Saved in:
4
Explaining market heterogeneity in terms of value perceptions
Ruiz, David Martín
;
Barroso Castro, Carmen
;
Amario, …
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1087-1110
Persistent link: https://www.econbiz.de/10003598961
Saved in:
5
Using customer lifetime value to plan optimal promotions
Ekinci, Yeliz
;
Ulengin, Füsum
;
Uray, Nimet
- In:
The service industries journal
34
(
2014
)
2
,
pp. 103-122
Persistent link: https://www.econbiz.de/10010257795
Saved in:
6
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
7
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
8
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
9
Value co-creation via information and communications technology
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1043-1059
Persistent link: https://www.econbiz.de/10010412932
Saved in:
10
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
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