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Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
103
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103
Beziehungsmarketing
71
Relationship marketing
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53
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customer loyalty
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The service industries journal
Journal of business research : JBR
637
Journal of retailing and consumer services
499
International journal of hospitality management
402
Industrial marketing management : the international journal for industrial and high-tech firms
334
European Journal of Marketing
332
SpringerLink / Bücher
295
Journal of strategic marketing
259
Strategic Direction
256
Journal of Services Marketing
238
Tourism management : research, policies, practice
207
Malaysian journal of economic studies
205
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
205
Journal of Consumer Marketing
204
The journal of services marketing
200
Cogent business & management
188
European journal of marketing : EJM
188
International Journal of Bank Marketing
186
Journal of travel and tourism marketing
184
Marketing Intelligence & Planning
182
Journal of the Academy of Marketing Science
180
Journal of hospitality marketing & management
172
International journal of contemporary hospitality management
161
Journal of marketing management : MM
161
The journal of business & industrial marketing
159
Journal of marketing
154
MPRA Paper
154
Kajian ekonomi Malaysia : journal of the Malaysian Economic Association
146
Asia Pacific journal of marketing and logistics
145
Marketing intelligence & planning
132
Europäische Hochschulschriften / 5
127
International Journal of Productivity and Performance Management
127
International journal of economics and financial issues : IJEFI
127
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
122
Psychology & marketing
120
Journal of marketing communications
118
The TQM journal : the international review of organizational improvement
116
Services marketing quarterly
115
International Journal of Contemporary Hospitality Management
114
International journal of productivity and quality management : IJPQM
113
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ECONIS (ZBW)
201
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1
The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
Amin, Muslim
;
Zaidi Bin Isa
;
Fontaine, Rodrigue
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1519-1532
Persistent link: https://www.econbiz.de/10009232967
Saved in:
2
The important effect of employee's emotion management ability on his/her service behaviour in the international tourist hotel
Tsai, Chien-wen
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1437-1449
Persistent link: https://www.econbiz.de/10003914944
Saved in:
3
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
4
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
5
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
6
Relational benefits, their consequences, and customer membership types
Lee, Yong-ki
;
Choi, Byung-ho
;
Kim, Dong Jin
;
Hyun, …
- In:
The service industries journal
34
(
2014
)
3
,
pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
Saved in:
7
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
8
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
9
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
10
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
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