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Factors affecting customer loy...
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
104
Relationship marketing
104
Consumer behaviour
84
Konsumentenverhalten
84
Dienstleistungssektor
37
Service industry
37
Taiwan
33
Beschwerdemanagement
23
Complaint management
23
Customer service
23
Kundenservice
23
Spain
21
Spanien
21
customer satisfaction
20
Performance measurement
19
Performance-Messung
19
Dienstleistung
18
Services
18
service quality
17
Emotion
16
Hospital
16
Hotel industry
16
Hotellerie
16
Krankenhaus
16
Gesundheitsversorgung
15
Health care
15
Quality management
15
Qualitätsmanagement
15
Structural equation model
15
Strukturgleichungsmodell
15
Arbeitszufriedenheit
14
Customer integration
14
Customer value
14
E-commerce
14
Electronic Commerce
14
Job satisfaction
14
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112
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4
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Article
363
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7
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Article in journal
370
Aufsatz in Zeitschrift
370
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
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1
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English
370
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Alves, Helena
4
Yi, Youjae
4
Kandampully, Jay
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Wang, Mei-ling
3
Alrawadieh, Zaid
2
Bryson, John R.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Gong, Taeshik
2
Ha, Hong Youl
2
Ha, Sejin
2
Henseler, Jörg
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Keramati, Abbas
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Wansoo
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liang, Chiung-Ju
2
Liao, Shuling
2
Liu, Tsung-chi
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
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Published in...
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The service industries journal
International journal of hospitality management
589
Journal of retailing and consumer services
557
Journal of business research : JBR
436
Journal of Services Marketing
328
The journal of services marketing
275
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
Tourism management : research, policies, practice
237
International journal of contemporary hospitality management
216
Journal of travel and tourism marketing
206
Journal of hospitality marketing & management
201
NBER working paper series
200
Working paper / National Bureau of Economic Research, Inc.
200
Auditing : a journal of practice & theory
177
NBER Working Paper
177
International Journal of Bank Marketing
171
Services marketing quarterly
167
Journal of air transport management
159
Cogent business & management
156
The TQM journal : the international review of organizational improvement
152
European Journal of Marketing
147
International journal of productivity and quality management : IJPQM
141
Journal of service research : JSR
140
International Journal of Contemporary Hospitality Management
139
Service business
134
International journal of quality and service sciences
127
SpringerLink / Bücher
125
International journal of quality & reliability management
124
Journal of service management
124
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
121
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
Industrial marketing management : the international journal for industrial and high-tech firms
113
International Journal of Quality & Reliability Management
113
Health care management review : HCM review
111
International journal of services and operations management
111
Total quality management & business excellence
111
Asia Pacific journal of marketing and logistics
106
Psychology & marketing
106
Journal of Consumer Marketing
104
Journal of the Academy of Marketing Science
103
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ECONIS (ZBW)
370
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1
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370
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1
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
2
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
3
The moderating role of switching barriers on customer loyalty in the life insurance industry
Chen, Mei-fang
;
Wang, Ling-huei
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1105-1123
Persistent link: https://www.econbiz.de/10003990493
Saved in:
4
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
5
Relationship exit in different legal environments : a cross-cultural analysis
Camarero, Carmen
;
Antón, Carmen
;
Carrero, Mirtha
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1457-1478
Persistent link: https://www.econbiz.de/10008661626
Saved in:
6
Investigating antecedents of consumers' recommend intentions and the moderating effect of switching barriers
Wang, Chung-yu
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1231-1241
Persistent link: https://www.econbiz.de/10003914865
Saved in:
7
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
8
Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi
;
Wu, Li wei
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
Saved in:
9
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
10
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
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