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~isPartOf:"Total quality management & business excellence"
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Customer satisfaction
65
Kundenzufriedenheit
65
Dienstleistungsqualität
51
Service quality
51
Beziehungsmarketing
24
Consumer behaviour
24
Konsumentenverhalten
24
Relationship marketing
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Quality management
22
Qualitätsmanagement
22
customer satisfaction
19
service quality
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Measurement
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Messung
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Hospital
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Krankenhaus
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Gesundheitsversorgung
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Health care
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Kano model
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Product quality
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Produktqualität
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Health care system
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SERVQUAL
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Service industry
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Students
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customer loyalty
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Arbeitszufriedenheit
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Beschwerdemanagement
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Complaint management
4
Customer service
4
Emotion
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Higher education institution
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Hochschule
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Job satisfaction
4
Kundenservice
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Patienten
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Marimon, Frederic
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Mas-Machuca, Marta
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Park, Sang-June
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Yi, Youjae
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Berbegal-Mirabent, Jasmina
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Cudney, Elizabeth A.
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Hallencreutz, Jacob
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Lee, Yeong-Ran
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Ma, Liang
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Materla, Tejaswi
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Wei, Jiahua
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Zhang, Xin
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Abebe, Birhanu Beshah
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Abrao, Ana Gloria
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Abu Khait, Rawan
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Adeola, Ogechi
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Ahmad, Mansoor
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Ahn, Jiseon
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Ahn, Jongchang
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Akdere, Mesut
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Akhtar, Farheen
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Albuquerque, André Philippi Gonzaga de
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Amat-Lefort, Natalia
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Ananda S
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Anil, Anu P.
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Total quality management & business excellence
Journal of retailing and consumer services
423
International journal of hospitality management
355
Journal of business research : JBR
303
The journal of services marketing
192
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
163
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
141
Cogent business & management
104
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
89
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
74
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Journal of strategic marketing
70
The international journal of bank marketing : IJBM
66
SpringerLink / Bücher
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
53
Journal of retailing
53
Journal of marketing
52
International journal of business information systems : IJBIS
51
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ECONIS (ZBW)
66
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1
Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations
Torrico, Boris Herbas
;
Frank, Björn
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10012199759
Saved in:
2
Investigating consumer word-of-mouth behaviour in a Chinese context
Zhang, Xin
;
Ma, Liang
;
Wang, Gao Shan
- In:
Total quality management & business excellence
30
(
2019
)
5
,
pp. 579-593
Persistent link: https://www.econbiz.de/10012199771
Saved in:
3
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
4
The importance of customer participation for high-contact services : evidence from a real estate agency
Yang, Albert Jing-Fuh
;
Huang, Yung-Chin
;
Chen, Yenming J.
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 831-847
Persistent link: https://www.econbiz.de/10012199791
Saved in:
5
The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction
Syahrial, Erialdi
;
Suzuki, Hideo
;
Schvaneveldt, Shane J.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1257-1281
Persistent link: https://www.econbiz.de/10012199836
Saved in:
6
The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Huang, Ping-Lung
;
Lee, Bruce C. Y.
;
Chen, Ching-Chin
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
Saved in:
7
The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective
Suaini Sura
;
Ahn, Jongchang
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1480-1494
Persistent link: https://www.econbiz.de/10012199899
Saved in:
8
Enhancing customer satisfaction through total quality management practices : an empirical examination
Anil, Anu P.
;
Satish, K. P.
- In:
Total quality management & business excellence
30
(
2019
)
14
,
pp. 1528-1548
Persistent link: https://www.econbiz.de/10012199902
Saved in:
9
Service quality dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman
Ananda S
;
Devesh, Sonal
- In:
Total quality management & business excellence
30
(
2019
)
16
,
pp. 1616-1629
Persistent link: https://www.econbiz.de/10012199907
Saved in:
10
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
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