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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
170
Kundenzufriedenheit
170
Beziehungsmarketing
77
Relationship marketing
77
Consumer behaviour
66
Konsumentenverhalten
66
Product quality
65
Produktqualität
65
Taiwan
64
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48
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total quality management
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29
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26
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Dahlgaard, Jens Jörn
24
Dahlgaard-Park, Su Mi
16
Casadesús, Martí
12
He, Zhen
10
Marimon, Frederic
8
Antony, Jiju
7
Yang, Ching-chow
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Asif, Muhammad
5
Chen, Chi-Kuang
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Park, Heejun
5
Pires, António Ramos
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Sun, Hongyi
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Zhang, Min
5
Elg, Mattias
4
Jang, Jiun-yi
4
Jochem, Roland
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Mann, Robin
4
Petnji Yaya, Luc Honore
4
Saraiva, Margarida
4
Soltani, Ebrahim
4
Wu, Shwu-ing
4
Anttila, Juhani
3
Aspinwall, Elaine
3
Baković, Tomislav
3
Bernardo, Merce
3
Brotons, José M.
3
Bäckström, Ingela
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Chang, Hsin Hsin
3
Chen, Kuen-Suan
3
Chen, Mu-Chen
3
Cheng, Ching-Chan
3
Cho, Insu
3
Cronemyr, Peter
3
Dervitsiotis, Kostas N.
3
Devadasan, S. R.
3
Dužević, Ines
3
Dwivedi, Yogesh Kumar
3
Garengo, Patrizia
3
Gomišček, Boštjan
3
Gremyr, Ida
3
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
2,339
Journal of retailing and consumer services
2,150
International journal of hospitality management
1,045
NBER working paper series
946
Working paper / National Bureau of Economic Research, Inc.
844
SpringerLink / Bücher
792
International journal of consumer studies
790
NBER Working Paper
749
Psychology & marketing
713
Journal of consumer research : JCR ; an interdisciplinary bimonthly
596
International journal of production research
586
Management science : journal of the Institute for Operations Research and the Management Sciences
542
International journal of productivity and quality management : IJPQM
533
The service industries journal
528
The TQM journal : the international review of organizational improvement
509
European Journal of Marketing
503
Tourism management : research, policies, practice
498
International journal of production economics
485
International journal of quality & reliability management
482
Journal of Consumer Marketing
454
Asia Pacific journal of marketing and logistics
450
Journal of travel and tourism marketing
448
European journal of operational research : EJOR
417
The journal of product & brand management
408
Cogent business & management
403
Journal of Services Marketing
403
The journal of services marketing
401
Journal of marketing research : JMR
399
European journal of marketing : EJM
395
Technological forecasting & social change : an international journal
394
International journal of contemporary hospitality management
393
Journal of retailing
384
The journal of brand management : an international journal
378
International Journal of Retail & Distribution Management
376
Journal of marketing management : MM
369
Journal of marketing
364
Journal of the Academy of Marketing Science
363
Journal of hospitality marketing & management
351
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
347
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ECONIS (ZBW)
714
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1
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714
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1
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
2
How social
shopping
retains customers? : capturing the essence of
website
quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
3
E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry
Zhang, Min
;
Huang, Lili
;
He, Zhen
;
Wang, Alan G.
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1357-1372
Persistent link: https://www.econbiz.de/10011528320
Saved in:
4
Can non-life insurers improve policyholder relationships in onlie services?
Yu, Tsu-Wei
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011977050
Saved in:
5
GRSERV scale : an effective tool for measuring consumer perceptions of service quality in green restaurants
Chen, Cheng-Ta
;
Cheng, Ching-Chan
;
Hsu, Fu-Sung
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 355-367
Persistent link: https://www.econbiz.de/10011300178
Saved in:
6
Quality of experience : beyond the user experience of smart services
Shin, Dong-hee
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 919-932
Persistent link: https://www.econbiz.de/10011388436
Saved in:
7
Ensuring restaurant quality and guests' loyalty : an integrative model based on marketing (7P) approach
Kukanja, Marko
;
Gomelj Omerzel, Doris
;
Kodrič, Borut
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1509-1525
Persistent link: https://www.econbiz.de/10011816957
Saved in:
8
Research on product quality control in Chinese online
shopping
: based on the uncertainty mitigating factors of product quality
Li, Bo
;
Wen, Decheng
;
Shi, Xiaodan
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 602-618
Persistent link: https://www.econbiz.de/10011305635
Saved in:
9
The impact of e-service quality, customer satisfaction and loyalty on e-marketing: moderating effect of perceived value
Chang, Hsin Hsin
;
Wang, Yao-hua
;
Yang, Wen-ying
- In:
Total quality management & business excellence : an …
20
(
2009
)
3/4
,
pp. 423-443
Persistent link: https://www.econbiz.de/10003862531
Saved in:
10
Special issue: e-Service : quality, satisfaction, behaviors and loyalty
Dahlgaard, Jens Jörn
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009625488
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