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The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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An assessment of the quality of a tourist destination: the case of Nerja, Spain
López-Toro, Alberto A.; Díaz-Muñoz, Rocío; … - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 269-289
Persistent link: https://www.econbiz.de/10003979777
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Dimensions of service quality in tourism : an Indian perspective
Narayan, Bindu; Rajendran, Chandrasekharan; Sai, L. Prakash - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 61-89
Persistent link: https://www.econbiz.de/10003858994
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Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions
Chang, Kuo-chien; Chen, Mu-Chen; Hsu, Chia-lin; Kuo, Nien-te - In: Total quality management & business excellence : an … 23 (2012) 8, pp. 913-930
Persistent link: https://www.econbiz.de/10009625431
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The determinants of consumers' switching intentions after service failure
Lin, Wen-bao - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 837-854
Persistent link: https://www.econbiz.de/10009625459
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The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry
Pantouvakis, Angelos - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1174-1187
Persistent link: https://www.econbiz.de/10009793740
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Internet service quality and customer satisfaction : examining internet banking in Greece
Santouridis, Ilias; Trivellas, Panagiotis; Reklitis, … - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 223-239
Persistent link: https://www.econbiz.de/10003859044
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The effects of a transfer to new premises on patients' perception of service quality in general hospital an Greece
Fotiadis, Anestis K.; Vassiliadis, Chris A. - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1022-1034
Persistent link: https://www.econbiz.de/10009793764
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Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias; Veraki, Androniki - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
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Developing strategies for improving the service quality of casual-dining restaurants : new insights from integrating IPGA and QFD analysis
Cheng, Ching-Chan; Tsai, Ming-Chun; Lin, Shu-Ping - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 415-429
Persistent link: https://www.econbiz.de/10011300161