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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
126
Kundenzufriedenheit
126
Quality management
113
Qualitätsmanagement
113
Beziehungsmarketing
56
Relationship marketing
56
service quality
47
Consumer behaviour
40
Konsumentenverhalten
40
Hospital
31
Krankenhaus
31
Product quality
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Produktqualität
31
Taiwan
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customer satisfaction
26
Higher education institution
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Measurement
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Messung
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higher education
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Arbeitszufriedenheit
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Job satisfaction
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quality
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Dahlgaard, Jens Jörn
8
Dahlgaard-Park, Su Mi
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Marimon, Frederic
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Casadesús, Martí
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He, Zhen
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Petnji Yaya, Luc Honore
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Baković, Tomislav
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Dužević, Ines
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Dwivedi, Yogesh Kumar
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Lin, Shu-ping
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Santouridis, Ilias
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Zhang, Min
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Amorim, Marlene
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Arni Basir
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Bagur-Femenías, Llorenç
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Calabrese, Armando
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Chan, Ya-hui
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Chang, Hsin Hsin
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Chang, Tsang-Chuan
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Chao, Chih-Yang
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Chen, Kuen-Suan
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Chen, Mu-Chen
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Cheng, Ching-Chan
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Cronemyr, Peter
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Elg, Mattias
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Fotiadis, Anestis K.
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Kuo, Ying-feng
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Lin, Binshan
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Madzík, Peter
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Mikulić, Josip
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Munechika, Masahiko
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Murmura, Federica
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Ooi, Keng-boon
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
NBER working paper series
818
International journal of hospitality management
790
Working paper / National Bureau of Economic Research, Inc.
718
NBER Working Paper
668
Journal of health economics
522
International journal of contemporary hospitality management
395
Discussion paper series / IZA
385
Health care management review : HCM review
370
Health economics
363
IMF Staff Country Reports
352
The service industries journal
352
Journal of business research : JBR
350
Journal of retailing and consumer services
349
Journal of health organization and management
343
The European journal of health economics : HEPAC ; health economics in prevention and care
292
Health care management science
271
Tourism management : research, policies, practice
247
SpringerLink / Bücher
246
International Journal of Contemporary Hospitality Management
230
The journal of services marketing
226
Applied economics
223
European journal of operational research : EJOR
222
Journal of hospitality marketing & management
213
Malaysian journal of economic studies
207
IZA Discussion Paper
202
Health economics review
190
Working paper
179
Cogent business & management
175
Auditing : a journal of practice & theory
174
Management science : journal of the Institute for Operations Research and the Management Sciences
174
Health marketing quarterly
169
Journal of travel and tourism marketing
168
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
167
MPRA Paper
164
The TQM journal : the international review of organizational improvement
163
World Bank E-Library Archive
163
Health affairs : at the intersection of health, health care, and policy
156
Policy research working paper : WPS
154
Services marketing quarterly
149
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ECONIS (ZBW)
254
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1
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
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2
Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry
Zhang, Zili
;
Jiang, Minghui
;
Li, Xiangyang
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1364-1375
Persistent link: https://www.econbiz.de/10010208033
Saved in:
3
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
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4
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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5
Does the healthcare industry report quality costs? : comparative investigations of public and private hospitals
Uyar, Ali
;
Neyis, Arzu
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 733-745
Persistent link: https://www.econbiz.de/10011388389
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6
Effects of clinical pathway implementation on medical quality and patient satisfaction
Yeh, Tsu-Ming
;
Pai, Fan-Yun
;
Huang, Kai-I
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 583-601
Persistent link: https://www.econbiz.de/10011305642
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7
Hospital
innovation and its impact on customer-perceived quality of care : a process-based evaluation approach
Wu, Ing-Long
;
Hsieh, Pi-Jung
- In:
Total quality management & business excellence : an …
26
(
2015
)
1
,
pp. 46-61
Persistent link: https://www.econbiz.de/10010477326
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8
Monitoring and reducing patient dissatisfaction : a case study of an Iranian public
hospital
Rasouli, Omid
;
Zarei, Mohammad Hossein
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 531-559
Persistent link: https://www.econbiz.de/10011579841
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9
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian
hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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10
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
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