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~isPartOf:"Tourism management : research, policies, practice"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
~subject:"Virales Marketing"
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The impact of quality manageme...
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Kundenzufriedenheit
Schätzung
Virales Marketing
Hotel industry
268
Hotellerie
268
Hospitality industry
76
Gastgewerbe
75
Tourism industry
55
Tourismuswirtschaft
55
Dienstleistungsqualität
50
Service quality
50
Tourism
47
Hospital
43
Krankenhaus
43
Tourismus
43
Consumer behaviour
42
Konsumentenverhalten
42
Customer satisfaction
41
Beziehungsmarketing
27
Firm performance
27
Hotels
27
Relationship marketing
27
Unternehmenserfolg
27
Hospitality
26
Hotel
26
Holiday behaviour
23
Urlaubsverhalten
23
Spain
22
Spanien
22
Tourism employees
21
Tourismusberufe
21
Viral marketing
21
Arbeitszufriedenheit
20
Job satisfaction
20
Arbeitsverhalten
18
Work behaviour
18
Performance measurement
17
Performance-Messung
17
Internet marketing
16
Online-Marketing
16
Preismanagement
16
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3
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64
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Gao, Baojun
2
Ghazali Musa
2
Han, Heesup
2
Hitchcock, Michael
2
Hu, Feng
2
Lai, Ivan K. W.
2
Lee, Jin-soo
2
Liu, Yong
2
Matzler, Kurt
2
Park, Sangwon
2
Radojevic, Tijana
2
Sedigheh Moghavvemi
2
Sparks, Beverley
2
Stanic, Nenad
2
Stanisic, Nemanja
2
Teichert, Thorsten
2
Yang, Yang
2
Adongo, Raymond
1
Agyeiwaah, Elizabeth
1
Akron, Sagi
1
Albayrak, Tahir
1
Amato, Stefano
1
Avello, Maria
1
Berenguer Contrí, Gloria
1
Bi, Jian-Wu
1
Boo, Soyoung
1
Bose, Indranil
1
Bradley, Graham L.
1
Browning, Victoria
1
Busser, James A.
1
Caber, Meltem
1
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1
Che Ruhana Isa
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1
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1
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Tourism management : research, policies, practice
International journal of hospitality management
209
Discussion paper series / IZA
91
International journal of contemporary hospitality management
85
Journal of hospitality marketing & management
76
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
Working paper / National Bureau of Economic Research, Inc.
59
International journal of productivity and quality management : IJPQM
48
Journal of travel and tourism marketing
47
NBER working paper series
45
IZA Discussion Papers
43
NBER Working Paper
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
The TQM journal : the international review of organizational improvement
37
IZA Discussion Paper
34
Applied economics
30
Total quality management & business excellence
28
International journal of quality & reliability management
25
Journal of retailing and consumer services
24
The service industries journal
22
Tourism management perspectives : TMP
22
Quality management journal : QMJ
21
Health care management review : HCM review
20
CESifo working papers
19
Discussion paper
19
Discussion paper / Centre for Economic Policy Research
19
Health marketing quarterly
19
International journal of quality and service sciences
19
Journal of business research : JBR
19
International journal of services and operations management
18
International journal of services, economics and management
18
The journal of services marketing
17
The American economic review
16
Tourism economics : the business and finance of tourism and recreation
14
Working paper
14
Cogent business & management
13
Managing service quality : MSQ ; an international journal
13
Applied economics letters
12
Journal of air transport management
12
Journal of hospitality and tourism insights
12
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ECONIS (ZBW)
64
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1
Ensuring positive feedback : factors that influence customer satisfaction in the contemporary hospitality industry
Radojevic, Tijana
;
Stanisic, Nemanja
;
Stanic, Nenad
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 13-21
Persistent link: https://www.econbiz.de/10011414859
Saved in:
2
Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas
;
Karantinou, Kalipso
;
Koritos, Christos
; …
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
Saved in:
3
A meta-analysis of antecedents of pro-environmental behavioral intention of tourists and hospitality consumers
Lin, Mao-Tang
;
Zhu, Dan
;
Liu, Claire
;
Kim, Peter Beomcheol
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013366088
Saved in:
4
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
5
The influence of online ratings and reviews on hotel booking consideration
Gavilan, Diana
;
Avello, Maria
;
Martinez-Navarro, Gema
- In:
Tourism management : research, policies, practice
66
(
2018
),
pp. 53-61
Persistent link: https://www.econbiz.de/10011813809
Saved in:
6
A comparison of service
quality
attributes for stand-alone and resort-based luxury
hotels
in Macau : 3-dimensional importance-performance analysis
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
55
(
2016
),
pp. 139-159
Persistent link: https://www.econbiz.de/10011496308
Saved in:
7
An online reviews-driven method for the prioritization of improvements in hotel services
Zhang, Chenxi
;
Xu, Zeshui
;
Gou, Xunjie
;
Chen, Shuixia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648426
Saved in:
8
Make a customer, not a sale : tourist satisfaction in Hong Kong
Agyeiwaah, Elizabeth
;
Adongo, Raymond
;
Dimache, Alexandru
; …
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 68-79
Persistent link: https://www.econbiz.de/10011555494
Saved in:
9
Service
quality
and the training of employees : the mediating role of organizational commitment
Dhar, Rajib Lochan
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 419-430
Persistent link: https://www.econbiz.de/10010486210
Saved in:
10
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
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