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Plastic loyalty : investigating loyalty card programs for a Finnish hotel chain
Pesonen, Juho; Komppula, Raija; Murphy, Jamie - In: Tourism management : research, policies, practice 73 (2019), pp. 115-122
Persistent link: https://www.econbiz.de/10012004907
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Understanding tourism loyalty : horizontal vs. destination loyalty
Almeida Santana, Arminda; Moreno Gil, Sergio - In: Tourism management : research, policies, practice 65 (2018), pp. 245-255
Persistent link: https://www.econbiz.de/10011775149
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Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo; Kim, Jungkeun; Hwang, Jinsoo; Cui, Yuanyuan - In: Tourism management : research, policies, practice 84 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
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Communication strategies for multi-tier loyalty programs : the role of progress framing
Zeng, Kevin J.; Yu, Irina Y.; Yang, Morgan X.; Chan, Haksin - In: Tourism management : research, policies, practice 91 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013271589
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Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park
Rodger, Kate; Taplin, Ross H.; Moore, Susan A. - In: Tourism management : research, policies, practice 50 (2015), pp. 172-183
Persistent link: https://www.econbiz.de/10011312615
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Requests for zoo visitors to undertake pro-wildlife behaviour : how many is too many?
Smith, Liam D. G.; Curtis, James M.; Mair, Judith; Van … - In: Tourism management : research, policies, practice 33 (2012) 6, pp. 1502-1510
Persistent link: https://www.econbiz.de/10009575993
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Testing the dimensionality of place attachment and its relationships with place satisfaction and pro-environmental behaviours : a structural equation modelling approach
Ramkissoon, Haywantee; Smith, Liam David Graham; … - In: Tourism management : research, policies, practice 36 (2013), pp. 552-566
Persistent link: https://www.econbiz.de/10009736133
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The influence of competition on visitor satisfaction and loyalty
Taplin, Ross H. - In: Tourism management : research, policies, practice 36 (2013), pp. 238-246
Persistent link: https://www.econbiz.de/10009736195
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Validating a customer well-being index related to natural wildlife tourism
Lee, Dong-jin; Kruger, Stefan; Whang, Mee-jin; Uysal, … - In: Tourism management : research, policies, practice 45 (2014), pp. 171-180
Persistent link: https://www.econbiz.de/10010406231
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Developing a better understanding of the complexities of visitor loyalty to Karijini National Park, Western Australia
Moore, Susan A.; Rodgers, Kate; Taplin, Ross H. - In: Tourism management : research, policies, practice 62 (2017), pp. 20-28
Persistent link: https://www.econbiz.de/10011734030