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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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An investigation on online reviews in sharing economy driven hospitality platforms : a viewpoint of trust
Cheng, Xusen; Fu, Shixuan; Sun, Jianshan; Bilgihan, Anil; … - In: Tourism management : research, policies, practice 71 (2019), pp. 366-377
Persistent link: https://www.econbiz.de/10011987944
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Why do travelers trust TripAdvisor? : antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth
Filieri, Raffaele; Alguezaui, Salma; McLeay, Fraser - In: Tourism management : research, policies, practice 51 (2015), pp. 174-185
Persistent link: https://www.econbiz.de/10011414943
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What makes a useful online review? : implication for travel product websites
Liu, Zhiwei; Park, Sangwon - In: Tourism management : research, policies, practice 47 (2015), pp. 140-151
Persistent link: https://www.econbiz.de/10010499466
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Dark personalities and online reviews : a textual content analysis of review generation, consumption and distribution
Yousaf, Salman; Kim, Jong Min - In: Tourism management : research, policies, practice 98 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014304482
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Sentiment mining of online reviews of peer-to-peer accommodations : customer emotional heterogeneity and its influencing factors
Li, Rui; Li, Yong-Quan; Ruan, Wen-Qi; Zhang, Shu-Ning; … - In: Tourism management : research, policies, practice 96 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10013554999
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Restaurant survival prediction using customer-generated content : an aspect-based sentiment analysis of online reviews
Li, Hengyun; Yu, Bruce X. B.; Li, Gang; Gao, Huicai - In: Tourism management : research, policies, practice 96 (2023), pp. 1-16
Persistent link: https://www.econbiz.de/10013555009
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Differences in online reviews caused by distribution channels
Kim, Jong Min; Hyun, Soonchul - In: Tourism management : research, policies, practice 83 (2021), pp. 1-7
Persistent link: https://www.econbiz.de/10012417958
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From measurement scale to sentiment scale : examining the effect of sensory experiences on online review rating behavior
Mehraliyev, Fuad; Kirilenko, Andrei; Choi, Youngjoon - In: Tourism management : research, policies, practice 79 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012237264
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Impacts of user-generated images in online reviews on customer engagement : a panel data analysis
Li, Hengyun; Liu, Hongbo; Shin, Hyejo Hailey; Ji, Haipeng - In: Tourism management : research, policies, practice 101 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014457727