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Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh; Pinto, Diego Costa; Cruz-Jesus, Frederico; … - In: Journal of business research : JBR 151 (2022), pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
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Improving consumer satisfaction in green hotels : the roles of perceived warmth, perceived competence, and CSR motive
Gao, Yixing; Mattila, Anna S. - In: International journal of hospitality management 42 (2014), pp. 20-31
Persistent link: https://www.econbiz.de/10010410812
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The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing; Mattila, Anna S. - In: The journal of services marketing 30 (2016) 6, pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
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When organic food choices shape subsequent food choices : the interplay of gender and health consciousness
Shin, Joongwon; Mattila, Anna S. - In: International journal of hospitality management 76 (2019) 1, pp. 94-101
Persistent link: https://www.econbiz.de/10011981836
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Love is in the menu : leveraging healthy restaurant brands with handwritten typeface
Liu, Qing; Choi, Sungwoo; Mattila, Anna S. - In: Journal of business research : JBR 98 (2019), pp. 289-298
Persistent link: https://www.econbiz.de/10012007243
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Apple Pay : coolness and embarrassment in the service encounter
Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 78 (2019), pp. 268-275
Persistent link: https://www.econbiz.de/10012012758
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Consumer response to authentic-language versus English-language menu labeling in ethnic dining
Choi, Sungwoo; Liu, Qing; Mattila, Anna S. - In: Cornell hospitality quarterly : CQ 59 (2018) 2, pp. 125-134
Persistent link: https://www.econbiz.de/10011865490
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The role of reference prices in the lodging industry : the moderating effect of an individual's psychological state
Choi, Choongbeom; Choi, Sungwoo; Mattila, Anna S. - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 511-520
Persistent link: https://www.econbiz.de/10012179430
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Airbnb : online targeted advertising, sense of power, and consumer decisions
Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 60 (2017), pp. 33-41
Persistent link: https://www.econbiz.de/10011640224
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Ethnic restaurants : bringing uniqueness to the table through handwriting
Chen, Feier; Liu, Qing; Mattila, Anna S. - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 465-478
Persistent link: https://www.econbiz.de/10013387220