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Younger customers' outlooks when selecting and changing a financial services provider : the case of Maltese students
Camilleri, Silvio John; Ellul, Denise - In: International journal of financial research 8 (2017) 2, pp. 51-63
Persistent link: https://www.econbiz.de/10011779436
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Success factors for retention marketing in Swiss private banking with special consideration of German high net worth individuals
Fischer, Nadine - In: International Customer Behaviour and Retailing Research …, (pp. 162-172). 2006
Persistent link: https://www.econbiz.de/10003280129
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Customer orientated contact management in private banking with multi channel management
Pracht, Andreas - In: International Customer Behaviour and Retailing Research …, (pp. 232-240). 2006
Persistent link: https://www.econbiz.de/10003280173
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Building customers' affective commitment towards retail banks : the role of CRM in each "moment of truth"
Menon, Kalyani; O'Connor, Aidan - In: Journal of financial services marketing : JFSM 12 (2007/08) 2, pp. 157-168
Persistent link: https://www.econbiz.de/10003697778
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Modeling a formative measure of relationship quality and its effects : evidence from the Hong Kong retail banking industry
Tung, Brian; Carlson, Jamie - In: Services marketing quarterly 34 (2013) 2, pp. 139-158
Persistent link: https://www.econbiz.de/10009745738
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Determinants of students' loyalty in the Ghanaian banking industry
Narteh, Bedman - In: The TQM journal : the international review of … 25 (2013) 2, pp. 153-169
Persistent link: https://www.econbiz.de/10009723916
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Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin; Minor, Michael - In: The journal of services marketing 27 (2013) 4, pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
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Customers' relationship expectations and costs as segmentation variables : preliminary evidence from banking
Dimitriadis, Sergios - In: The journal of services marketing 25 (2011) 4, pp. 294-308
Persistent link: https://www.econbiz.de/10009272268
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Managing customers in retail bank branches
Stone, Merlin (contributor) - In: CRM in financial services : a practical guide to making …, (pp. 387-401). 2002
Persistent link: https://www.econbiz.de/10001698754
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Approaching the very core of the client: CRM and identity in private banking
Kaufmann, Hans-Rüdiger - In: Aktuelle Entwicklungen im Finanzdienstleistungsbereich …, (pp. 119-136). 2004
Persistent link: https://www.econbiz.de/10002033602