//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The effects of customer justic...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
35
Konsumentenverhalten
34
Customer satisfaction
24
Kundenzufriedenheit
23
Dienstleistungsqualität
21
Service quality
21
Beziehungsmarketing
18
Relationship marketing
18
Arbeitsverhalten
12
Work behaviour
12
Dienstleistungssektor
6
Service industry
6
South Korea
6
Südkorea
6
service quality
6
Customer citizenship behavior
5
Customer integration
5
Kundenintegration
5
Regression analysis
5
Arbeitskräfte
4
Customer service
4
Customer value
4
Emotion
4
Kundenservice
4
Kundenwert
4
Loyalty program
4
Regressionsanalyse
4
SERVQUAL
4
Social exclusion
4
Theorie
4
Theory
4
Workforce
4
customer satisfaction
4
Altruism
3
Altruismus
3
Arbeitszufriedenheit
3
Betriebsklima
3
Brand image
3
Caring climate
3
Dysfunctional customer behavior
3
more ...
less ...
Online availability
All
Undetermined
69
Free
4
Type of publication
All
Article
80
Book / Working Paper
7
Other
1
Type of publication (narrower categories)
All
Article in journal
64
Aufsatz in Zeitschrift
64
research-article
6
Arbeitspapier
1
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Graue Literatur
1
Non-commercial literature
1
Sammelwerk
1
Working Paper
1
more ...
less ...
Language
All
English
Undetermined
36
Author
All
Yi, Youjae
64
Gong, Taeshik
33
Park, Sang-June
11
Kim, Seo Young
6
Lee, Kangcheol
6
Wang, Chen-Ya
5
Lee, Yeong-Ran
4
Nataraajan, Rajan
4
Bayus, Barry L.
3
Chan, Kimmy Wa
3
Choi, Jin Nam
3
Kim, Junhee
3
Kwon, Yongju
3
Lee, Jaehoon
3
Lee, Shinhyoung
3
Moon, Sangkil
3
Park, Jihye
3
Park, Yookyung
3
Bagozzi, Richard P.
2
Barnett, Willy
2
Hwang, Jae Won
2
Ifie, Kemefasu
2
Jeon, Hoseong
2
Kearney, Treasa
2
Lee, Heekyung
2
Park, Jungkun
2
Schwabe, Maria
2
Shrum, L. J.
2
Walsh, Gianfranco
2
Agrawal, Nidhi
1
Ali, Faizan
1
Bak, Hyuna
1
Baumgartner, Johann
1
Cha, Moon-Kyung
1
Choi, Beom Joon
1
Choi, Beomjoon
1
Choi, Jongan
1
Chu, Candace
1
Fornell, Claes
1
Hyun, Hyowon
1
more ...
less ...
Published in...
All
Psychology & marketing
14
Journal of business research : JBR
8
Psychology & Marketing
7
Journal of retailing and consumer services
6
European Journal of Marketing
5
The service industries journal
5
Total quality management & business excellence
5
European journal of marketing : EJM
4
Journal of Service Theory and Practice
2
Journal of Services Marketing
2
Journal of service research : JSR
2
Service business
2
The Cornell hospitality quarterly
2
The journal of services marketing
2
Australian journal of management
1
HEC Paris research paper series
1
International journal of advertising : the review of marketing communications
1
International journal of consumer studies
1
International journal of hospitality management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of Service Management
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of cultural economics
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of service management
1
Journal of service research
1
Journal of service theory and practice
1
Journal of the Academy of Marketing Science
1
Marketing intelligence & planning
1
Services marketing quarterly
1
more ...
less ...
Source
All
ECONIS (ZBW)
70
Other ZBW resources
17
BASE
1
Showing
1
-
10
of
88
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
If employees "go the extra mile," do customers reciprocate with similar behavior?
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
10
,
pp. 961-986
Persistent link: https://www.econbiz.de/10003768748
Saved in:
2
An integrated model of customer social exchange relationship : the moderating role of customer experience
Yi, Youjae
;
Gong, Taeshik
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1513-1528
Persistent link: https://www.econbiz.de/10003928490
Saved in:
3
Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention
Yi, Youjae
;
Nataraajan, Rajan
;
Gong, Taeshik
- In:
Journal of business research : JBR
64
(
2011
)
1
,
pp. 88-96
Persistent link: https://www.econbiz.de/10008806328
Saved in:
4
Customer value co-creation behavior : scale development and validation
Yi, Youjae
;
Gong, Taeshik
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1279-1284
Persistent link: https://www.econbiz.de/10009756054
Saved in:
5
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
6
The electronic service quality model : the moderating effect of customer self-efficacy
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
7
,
pp. 587-601
Persistent link: https://www.econbiz.de/10003748328
Saved in:
7
The impact of other customers on customer citizenship behavior
Yi, Youjae
;
Gong, Taeshik
;
Lee, Hyojin
- In:
Psychology & marketing
30
(
2013
)
4
,
pp. 341-356
Persistent link: https://www.econbiz.de/10009737737
Saved in:
8
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
9
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
10
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
Saved in:
1
2
3
4
5
6
7
8
9
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->