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Relationship marketing
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5,136
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1,346
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Kumar, V.
77
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
51
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42
Palmatier, Robert W.
41
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40
Gil Saura, Irene
37
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37
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34
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33
Thaichon, Park
32
Van den Poel, Dirk
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31
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30
Sheth, Jagdish N.
30
Loureiro, Sandra Maria Correia
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28
Agnihotri, Raj
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Neslin, Scott A.
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Witell, Lars
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Aksoy, Lerzan
26
Quach, Sara
26
Ruyter, Ko de
26
Vargo, Stephen L.
26
Vrontis, Demetris
26
Heinonen, Kristina
25
Kowalkowski, Christian
25
Bang, Nguyen
24
Bitner, Mary Jo
24
Hyun, Sunghyup Sean
24
Karjaluoto, Heikki
24
Klaus, Philipp
24
Lemon, Katherine N.
24
Rather, Raouf Ahmad
24
Brodie, Roderick J.
23
Reinartz, Werner J.
23
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Singapur / Department of Statistics
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Harvard Graduate School of Business Administration
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Svenska Handelshögskolan <Helsinki>
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TNO
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Edward Elgar Publishing
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European Foundation for the Improvement of Living and Working Conditions
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2
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Journal of business research : JBR
696
Journal of retailing and consumer services
600
Industrial marketing management : the international journal for industrial and high-tech firms
423
International journal of hospitality management
299
The journal of services marketing
267
The service industries journal
246
The journal of business & industrial marketing
215
Journal of the Academy of Marketing Science
175
Journal of strategic marketing
170
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Journal of service research : JSR
148
International journal of electronic customer relationship management : IJECRM
140
International journal of contemporary hospitality management
130
Journal of marketing
128
Journal of travel and tourism marketing
119
Journal of hospitality marketing & management
116
Services marketing quarterly
113
The journal of product & brand management
113
Tourism management : research, policies, practice
112
European journal of marketing : EJM
111
The journal of brand management : an international journal
108
Asia Pacific journal of marketing and logistics
107
Psychology & marketing
106
Journal of retailing
105
Cogent business & management
103
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
SpringerLink / Bücher
99
Marketing intelligence & planning
97
Service business
96
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
88
European journal of operational research : EJOR
87
The international journal of bank marketing : IJBM
87
International journal of production economics
84
Journal of marketing management : MM
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
79
Journal of service research
77
Business horizons
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
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ECONIS (ZBW)
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Other ZBW resources
263
USB Cologne (EcoSocSci)
234
ArchiDok
72
RePEc
22
EconStor
20
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13
BASE
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Showing
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1
Performance measurement approach to show the value for the customer in an industrial
service
network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
2
The
service
revolution and the transformation of marketing science
Rust, Roland T.
;
Huang, Ming-hui
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
Saved in:
3
IT-related
service
: a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
4
Measuring customer experience in
service
: a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
5
Relationship marketing and
service
: an update
Grönroos, Christian
- In:
Journal of global scholars of marketing science : …
27
(
2017
)
3
,
pp. 201-208
Persistent link: https://www.econbiz.de/10011774977
Saved in:
6
Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement : a conceptual analysis
Sarmah, Bijoylaxmi
;
Rahman, Zillur
- In:
International journal of business excellence
15
(
2018
)
2
,
pp. 239-255
Persistent link: https://www.econbiz.de/10011954242
Saved in:
7
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
Stauss, Bernd
(
ed.
)
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003716451
Saved in:
8
Services marketing : text and cases
Baron, Steve
;
Harris, Kim
;
Hilton, Toni
-
2009
-
3. ed.
Persistent link: https://www.econbiz.de/10003754631
Saved in:
9
Consumer involvement and brand loyalty in services: evidence from the commercial airline industry in Taiwan
Chen, Lily Shui-lien
;
Wang, Michael Chih-hung
;
Cheng, …
- In:
International journal of services and standards
4
(
2008
)
4
,
pp. 437-452
Persistent link: https://www.econbiz.de/10003771399
Saved in:
10
Involving customers in new
service
development
Edvardsson, Bo
(
ed.
)
-
2006
Persistent link: https://www.econbiz.de/10003333084
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