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Service America! : doing business in the new economy
Albrecht, Karl; Zemke, Ron - 1985
Persistent link: https://www.econbiz.de/10000692928
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Generations at work : managing the clash of boomers, Gen Xers, and Gen Yers in the workplace
Zemke, Ron; Raines, Claire; Filipczak, Bob - 2013 - 2nd ed
Persistent link: https://www.econbiz.de/10009722052
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Service America in the new economy
Albrecht, Karl; Zemke, Ron - 2002 - Rev. ed.
Persistent link: https://www.econbiz.de/10001574380
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Best practices in customer service
Zemke, Ron (contributor) - 1999 - 1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004023000
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Delivering knock your socks off service
Anderson, Kristin; Zemke, Ron - 1998 - Rev. ed., 1. print., new and updated
Persistent link: https://www.econbiz.de/10004356269
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Knock your socks off service recovery
Zemke, Ron; Bell, Chip R.
Persistent link: https://www.econbiz.de/10004595509
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E service : 24 ways to keep your customers - when the competition is just a click away
Zemke, Ron; Connellan, Thomas K. - 2001 - 1. print.
Persistent link: https://www.econbiz.de/10004604715
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Taking care of business : 101 ways to keep your customers coming back (without whining, groveling or giving away the store)
Schaaf, Dick; Zemke, Ron - 1991
Persistent link: https://www.econbiz.de/10004379833
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Service America in the new economy
Albrecht, Karl; Zemke, Ron - 2002 - Rev. ed.
Persistent link: https://www.econbiz.de/10004680154
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Service magic : the art of amazing your customers
Zemke, Ron; Bell, Chip R. - 2003
Persistent link: https://www.econbiz.de/10004726480