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Restaurants and COVID-19 : what are consumers' risk perceptions about restaurant food and its packaging during the pandemic?

Byrd, Karen; Her, Eun Sol; Fan, Alei; Almanza, Barbara; … - In: International journal of hospitality management 94 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10012495008

To partner with human or robot? : designing service coproduction processes for willingness to pay more

Wu, Luorong; Fan, Alei; He, Zeya; Her, Eun Sol - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 3, pp. 455-481

Persistent link: https://www.econbiz.de/10014230026

Consumers' lodging intentions during a pandemic : empirical insights for crisis management practices based on protection motivation theory and expectancy theory

Fan, Alei; Fried Kline, Sheryl; Liu, Yiran; Byrd, Karen - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1290-1311

Persistent link: https://www.econbiz.de/10013164592

To display tip suggestion or not? : examining tip suggestion's impact in technology-facilitated preservice tipping encounters

Fan, Alei; Wu, Luorong; Liu, Yiran - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 1, pp. 32-57

Persistent link: https://www.econbiz.de/10014633439

Health halo effects in sequential food consumption : the moderating roles of health-consciousness and attribute framing

Her, Eun Sol; Seo, Soobin - In: International journal of hospitality management 62 (2017), pp. 1-10

Persistent link: https://www.econbiz.de/10011702623

Why not eat alone? : the effect of other consumers on solo dining intentions and the mechanism

Her, Eun Sol; Seo, Soobin - In: International journal of hospitality management 70 (2018), pp. 16-24

Persistent link: https://www.econbiz.de/10011825959

Robot vs human : expectations, performances and gaps in off-premise restaurant service modes

Byrd, Karen; Fan, Alei; Her, EunSol; Liu, Yiran; … - In: International Journal of Contemporary Hospitality Management 33 (2021) 11, pp. 3996-4016

Purpose: Off-premise restaurant service has a new addition – food delivery robots. This new technology and off-premise service, in general, has received little research attention, despite continued year-over-year sales growth for both carry-out and delivery. Therefore, this study aims to...

Persistent link: https://www.econbiz.de/10012638467

How does social distance impact customers' complaint intentions? : a cross-cultural examination

Fan, Alei; Mattila, Anna S.; Zhao, Xinyuan - In: International journal of hospitality management 47 (2015), pp. 25-34

Persistent link: https://www.econbiz.de/10011312551

Wearable technology in service delivery processes : the gender-moderated technology objectification effect

Wu, Luorong; Fan, Alei; Mattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 1-7

Persistent link: https://www.econbiz.de/10011413934

Touch versus tech in service encounters

Fan, Alei; Mattila, Anna S. - In: The Cornell hospitality quarterly 62 (2021) 4, pp. 468-481

Persistent link: https://www.econbiz.de/10012624036