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Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva; Alagiriswamy, Ravikumar; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
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Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns; Haug, James C.; Huckabee, Allen - In: Journal of internet commerce 18 (2019) 2, pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
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Determinants of customer loyalty dimensions : e-commerce context in emerging economy perspective
Goutam, Doddahulugappa; Gopalakrishna B. V.; Ganguli, … - In: Journal of electronic commerce in organizations : the … 19 (2021) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10012494922
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The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
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An integrated model for customer's e-loyalty : an evidence from online shopping in Vietnam
Bui Nhat Vuong; Sid Suntrayuth - In: Proceedings of the IWEMB 2019 : Third International …, (pp. 367-406). 2020
Persistent link: https://www.econbiz.de/10012521577
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E-service quality and trust on customer's patronage intention : moderation effect of adoption of advanced technologies
Muhammad Sabbir Rahman; Hossain, Md Afnan; Zaman, … - In: Journal of global information management : an official … 28 (2020) 1, pp. 39-55
Persistent link: https://www.econbiz.de/10012183249
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The impact of corporate social responsibility and customer trust on the relationship between website information quality and customer loyalty in e-tailing context
Dung Phuong Hoang; Nam Hoai Nguyen - In: International journal of internet marketing and … 14 (2020) 3, pp. 215-235
Persistent link: https://www.econbiz.de/10012284806
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Impact of e-trustmark reputation on customer loyalty and online purchase intentions: empirical evidence from an emerging country
Quan Hong Nguyen; Tho Thi Anh Nguyen; Linh Thuy Nguyen; … - In: International journal of electronic business : IJEB 18 (2023) 4, pp. 466-492
Persistent link: https://www.econbiz.de/10014439824
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Effects of online retailer after delivery services on repurchase intention : an empirical analysis of customers' past experience and future confidence with the retailer
Javed, Muhammad Kashif; Wu, Min - In: Journal of retailing and consumer services 54 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012238377
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Assessing the quality of a decision support E-service
Springer, Mark; Tyran, Craig; Ross, Steve - In: International journal of e-business research : an … 9 (2013) 2, pp. 61-80
Persistent link: https://www.econbiz.de/10009793129