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Customer services quality
357
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Journal of Services Marketing
66
Journal of Product & Brand Management
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International Journal of Quality & Reliability Management
28
International Journal of Contemporary Hospitality Management
25
International Journal of Quality and Service Sciences
22
Strategic Direction
22
European Journal of Marketing
19
International Journal of Bank Marketing
18
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International Journal of Retail & Distribution Management
16
Journal of Consumer Marketing
14
Benchmarking: An International Journal
13
Asia Pacific Journal of Marketing and Logistics
12
The TQM Journal
12
Human Resource Management International Digest
11
Journal of Service Management
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International Marketing Review
10
European Business Review
7
International Journal of Islamic and Middle Eastern Finance and Management
7
International Journal of Operations & Production Management
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International Journal of Pharmaceutical and Healthcare Marketing
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Journal of Business & Industrial Marketing
7
Journal of Fashion Marketing and Management: An International Journal
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Cogent business & management
6
Marketing intelligence & planning
6
Benchmarking : an international journal ; BIJ
5
Journal of retailing and consumer services
5
The journal of product & brand management
5
African journal of business and economic research : AJBER
4
Cogent Business & Management
4
Journal of Indian Business Research
4
Measuring Business Excellence
4
The International Journal of Logistics Management
4
The journal of services marketing
4
Baltic Journal of Management
3
EuroMed Journal of Business
3
European journal of marketing : EJM
3
Industrial Management & Data Systems
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International Journal of Culture, Tourism and Hospitality Research
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International Journal of Physical Distribution & Logistics Management
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ECONIS (ZBW)
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EconStor
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BASE
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1
Managing the service brand value of the hotel industry in an emerging market
Chang, Hsiao-Ping
;
Ma, Chun-Chieh
- In:
International journal of hospitality management
47
(
2015
),
pp. 1-13
Persistent link: https://www.econbiz.de/10011312556
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2
Interrelations of service quality and service loyalty dimensions in medical tourism : a structural equation modelling approach
Debata, Bikash Ranjan
;
Patnaik, Bhaswati
;
Mahapatra, …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
1
,
pp. 18-55
Persistent link: https://www.econbiz.de/10010519965
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3
An innovative framework for performance analysis of members of supply chains
Chithambaranathan, P.
;
Subramanian, Nachiappan
; …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
2
,
pp. 309-334
Persistent link: https://www.econbiz.de/10011279597
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4
The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
Saved in:
5
Developing customer-focused public sector reward schemes : evidence from the Botswana government's performance-based reward system (PBRS)
Kealesitse, Botshabelo
;
O'Mahony, Barry
;
Lloyd-Walker, …
- In:
International journal of public sector management : IJPSM
26
(
2013
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10009712879
Saved in:
6
Service satisfaction in E_electricity service in Odisha ( a state of India) by structural equation modeling
Satapathy, Suchismita
;
Mahapatra, Siba Sankar
;
Patel, S. K.
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
4
,
pp. 634-650
Persistent link: https://www.econbiz.de/10010385857
Saved in:
7
Business service market share, international operation strategy and performance
Lee, Chia-chi
- In:
Baltic journal of management
8
(
2013
)
4
,
pp. 463-485
Persistent link: https://www.econbiz.de/10010203980
Saved in:
8
Towards an approach to signage management quality (SMQ)
Bonfanti, Angelo
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
Saved in:
9
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire
;
Coughlan, Joseph
;
Mullen, Michael R.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
Saved in:
10
Shopping in downtown : the effect of urban environment on service quality perception and behavioural intentions
De Nisco, Alessandro
;
Warnaby, Gary
- In:
International journal of retail & distribution management
41
(
2013
)
9
,
pp. 654-670
Persistent link: https://www.econbiz.de/10009788898
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