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~person:"Gil Saura, Irene"
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Beziehungsmarketing
37
Relationship marketing
37
Customer satisfaction
25
Kundenzufriedenheit
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19
Retail trade
19
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17
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Gil Saura, Irene
Homburg, Christian
177
Bruhn, Manfred
172
Kumar, V.
97
Han, Heesup
95
Tadajewski, Mark
84
Huber, Frank
81
Bauer, Hans H.
76
Siciliani, Luigi
76
Svensson, Göran
73
Sheth, Jagdish N.
72
Mattila, Anna S.
68
Kleinaltenkamp, Michael
66
Verhoef, Peter C.
66
Herrmann, Andreas
63
Straume, Odd Rune
63
Stauss, Bernd
62
Hunt, Shelby D.
57
Mittal, Vikas
57
Spiller, Achim
56
Propper, Carol
55
Grönroos, Christian
53
Piller, Frank T.
52
Kotler, Philip
50
Hollebeek, Linda D.
49
Krafft, Manfred
49
Palmatier, Robert W.
48
Prybutok, Victor R.
46
Wagner, Stephan M.
46
Edvardsson, Bo
45
Grewal, Dhruv
45
Hanushek, Eric Alan
45
Evanschitzky, Heiner
44
Smith, Alan D.
44
Cheng, T. C. E.
43
Malhotra, Naresh K.
43
Rivkin, Steven G.
43
Stock-Homburg, Ruth
43
Töpfer, Armin
43
Vargo, Stephen L.
43
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of hospitality marketing & management
3
Management decision : MD
3
The journal of brand management : an international journal
3
European retail research
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of hospitality management
2
International journal of retail and distribution management
2
Journal of vacation marketing : an international journal
2
Service business
2
The international review of retail, distribution and consumer research
2
The journal of services marketing
2
The service industries journal
2
Tourism review : the official journal of the AIEST
2
Advanced technologies management for retailing : frameworks and cases
1
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
Cases on innovations in educational marketing : transnational and technological strategies
1
Customer relations
1
Economic research
1
European research on management and business economics
1
International journal of management & enterprise development : IJMED
1
International journal of retail & distribution management
1
International journal of technology marketing : IJTMkt
1
International journal of transport economics : IJTE
1
Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)
1
Journal of business-to-business marketing
1
Journal of consumer behaviour : an international research review
1
Journal of electronic commerce research : JECR
1
Journal of industrial and business economics
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Social and sustainability marketing : a casebook for reaching your socially responsible consumers through marketing science
1
Strategic marketing in tourism services
1
The journal of business & industrial marketing
1
The journal of product & brand management
1
Tourism economics : the business and finance of tourism and recreation
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
57
EconStor
1
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1
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
2
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
3
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
4
Conceptualizing and measuring loyalty : towards a conceptual model of tourist loyalty antecedents
Moliner Valázquez, Beatriz
;
Gil Saura, Irene
;
Ruiz …
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
1
,
pp. 65-81
Persistent link: https://www.econbiz.de/10008840752
Saved in:
5
The quality-value-satisfaction-loyalty chain : relationships and impacts
Gallarza, Martina G.
;
Gil Saura, Irene
;
Moreno, …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009738872
Saved in:
6
Relational benefits, value, and satisfaction in the relationships between service companies
Ruiz-Molina, María-Eugenia
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10011289298
Saved in:
7
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
8
The causal relationship between store equity and loyalty : testing two alternative models in retailing
Gil Saura, Irene
;
Šerić, Maja
;
Ruiz-Molina, María Eugenia
- In:
The journal of brand management : an international journal
24
(
2017
)
2
,
pp. 193-208
Persistent link: https://www.econbiz.de/10011724575
Saved in:
9
Manufacturers and retailers : a relational analysis
Ruiz Martìnez, Alfonso
;
Gil Saura, Irene
- In:
European retail research
26
(
2012
)
1
,
pp. 71-93
Persistent link: https://www.econbiz.de/10009541446
Saved in:
10
The impact of IT applications on customer satisfaction : some new perspectives in the supplier-retailer relationships
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
International journal of technology marketing : IJTMkt
5
(
2010
)
3
,
pp. 219-233
Persistent link: https://www.econbiz.de/10009010286
Saved in:
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