//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Grewal, Dhruv"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Entscheiden sich Beschwerdefüh...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
69
Konsumentenverhalten
69
Einzelhandel
29
Retail trade
29
Beziehungsmarketing
27
Relationship marketing
27
Ladengestaltung
12
Store design
12
Internet marketing
9
Online-Marketing
9
Preismanagement
9
Pricing strategy
9
USA
9
United States
9
Customer satisfaction
8
Dienstleistungsqualität
8
Kundenzufriedenheit
8
Service quality
8
Social Web
7
Social web
7
Beschwerdemanagement
6
Complaint management
6
Advertising effects
5
Emotion
5
Meta-Analyse
5
Meta-analysis
5
Online retailing
5
Online-Handel
5
Preis
5
Price
5
Theorie
5
Theory
5
Werbewirkung
5
Customer service
4
Einzelhandelspreis
4
Food retailing
4
Kundenservice
4
Lebensmitteleinzelhandel
4
Lieferantenmanagement
4
Marketing management
4
more ...
less ...
Online availability
All
Undetermined
34
Free
6
Type of publication
All
Article
75
Book / Working Paper
10
Type of publication (narrower categories)
All
Article in journal
74
Aufsatz in Zeitschrift
74
Aufsatz im Buch
4
Book section
4
Collection of articles of several authors
4
Sammelwerk
4
Arbeitspapier
2
Graue Literatur
2
Non-commercial literature
2
Working Paper
2
Aufsatzsammlung
1
Collection of articles written by one author
1
Reprint
1
Sammlung
1
more ...
less ...
Language
All
English
85
Author
All
Grewal, Dhruv
Homburg, Christian
150
Bruhn, Manfred
148
Han, Heesup
128
Huber, Frank
122
Bauer, Hans H.
119
Belk, Russell W.
118
Herrmann, Andreas
111
Mattila, Anna S.
111
Wiedmann, Klaus-Peter
108
Sheth, Jagdish N.
106
Grunert, Klaus G.
96
Kumar, V.
96
Verhoef, Peter C.
86
Phau, Ian
85
Lusk, Jayson L.
84
Gierl, Heribert
83
Usman, Osly
77
Foxall, Gordon R.
76
Khare, Arpita
74
Loureiro, Sandra Maria Correia
73
Dwivedi, Yogesh Kumar
71
Bagozzi, Richard P.
70
Walsh, Gianfranco
70
Hollebeek, Linda D.
67
Septianto, Felix
67
Wansink, Brian
67
Nayga, Rodolfo M.
66
Jang, Soocheong
64
Thaichon, Park
64
Paul, Justin
63
Agarwal, Sumit
62
Smith, Alan D.
62
Woodside, Arch G.
62
Stavins, Joanna
61
Ko, Eunju
59
Krafft, Manfred
57
Laroche, Michel
57
Stauss, Bernd
57
Chintagunta, Pradeep K.
55
more ...
less ...
Published in...
All
Journal of retailing
17
Journal of the Academy of Marketing Science
12
Journal of marketing
9
Journal of business research : JBR
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing research
5
MSI reports : working paper series
5
Psychology & marketing
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of marketing research : JMR
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Review of marketing research
2
Customer relationship management in electronic markets
1
Emerald insight
1
Fundamentals of marketing research ; Vol. 3
1
Handbook of research on customer engagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of Consumer Marketing
1
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
1
Journal of service research : JSR
1
Legends in marketing
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
The Routledge companion to consumer behavior
1
The journal of consumer marketing
1
The journal of product & brand management
1
Tuck School of Business working paper / Tuck School of Business at Dartmouth
1
more ...
less ...
Source
All
ECONIS (ZBW)
85
Showing
1
-
10
of
85
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding the role of complaint handling on consumer loyalty in service relationships
Rothenberger, Sandra
;
Grewal, Dhruv
;
Iyer, Gopalkrishnan R.
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
4
,
pp. 359-376
Persistent link: https://www.econbiz.de/10003807761
Saved in:
2
Complaint de-escalation strategies on social media
Herhausen, Dennis
;
Grewal, Lauren
;
Cummings, Krista Hill
; …
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 210-231
Persistent link: https://www.econbiz.de/10014245084
Saved in:
3
Roles of retailer tactics and customer-specific factors in shopper marketing : substantive, methodological, and conceptual issues
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Nordfält, Jens
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1009-1013
Persistent link: https://www.econbiz.de/10011440069
Saved in:
4
Expressing and defining self and relationships through everyday shopping experiences
Compeau, Larry D.
;
Monroe, Kent B.
;
Grewal, Dhruv
; …
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1035-1042
Persistent link: https://www.econbiz.de/10011440075
Saved in:
5
Loyalty in e-tailing : a conceptual framework
Grewal, Dhruv
;
Lindsey-Mullikin, Joan
;
Munger, Jeanne
- In:
Customer relationship management in electronic markets
,
(pp. 31-49)
.
2003
Persistent link: https://www.econbiz.de/10002410888
Saved in:
6
Special issue: Enhancing the retail customer experience
Grewal, Dhruv
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003835788
Saved in:
7
Understanding social media effects across seller, retailer, and consumer interactions
Rapp, Adam
;
Beitelspacher, Lauren Skinner
;
Grewal, Dhruv
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 547-566
Persistent link: https://www.econbiz.de/10010126682
Saved in:
8
Do satisfied customers buy more? : Report No. 05-114
Seiders, Kathleen
;
Voss, Glenn B.
;
Grewal, Dhruv
; …
- In:
MSI reports : working paper series
(
2005
)
3
,
pp. 85-106
Persistent link: https://www.econbiz.de/10003201755
Saved in:
9
Effectiveness of engagement initiatives across engagement platforms : a meta-analysis
Blut, Markus
;
Kulikovskaja, Viktorija
;
Hubert, Marco
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
5
,
pp. 941-965
Persistent link: https://www.econbiz.de/10014336009
Saved in:
10
Face forward: how employees' digital presence on service websites affects customer perceptions of website and employee service quality
Herhausen, Dennis
;
Emrich, Oliver
;
Grewal, Dhruv
; …
- In:
Journal of marketing research
57
(
2020
)
5
,
pp. 917-936
Persistent link: https://www.econbiz.de/10012271989
Saved in:
1
2
3
4
5
6
7
8
9
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->