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~person:"Harwinder Singh"
~person:"Torres, Edwin N."
~subject:"Customer satisfaction"
~subject:"Manufacturing industries"
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The impact of quality manageme...
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Customer satisfaction
Manufacturing industries
Quality management
13
Qualitätsmanagement
13
Dienstleistungsqualität
9
Hotel industry
9
Hotellerie
9
Kundenzufriedenheit
9
Service quality
9
Hotels
8
Industrie
7
Beziehungsmarketing
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Consumer behaviour
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Employee suggestion system
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Indien
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USA
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United States
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Business process management
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Customer delight
3
Gastgewerbe
3
Hospitality industry
3
Human resource management
3
Production management
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Produktionswirtschaft
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Prozessmanagement
3
Restaurants
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Work behaviour
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continuous improvement
3
AHP approach
2
AHP-Verfahren
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Arbeitszufriedenheit
2
Consumer generated feedback
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Customer service
2
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18
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Harwinder Singh
Torres, Edwin N.
Han, Heesup
28
Antony, Jiju
24
Ahuja, Inderpreet Singh
20
Wagner, Joachim
17
Broadberry, Stephen N.
12
Devadasan, S. R.
12
Garza-Reyes, Jose Arturo
12
Shahin, Arash
12
Margo, Robert A.
11
Singh, Kanwarpreet
11
Chiarini, Andrea
10
Ark, Bart van
9
Houseman, Susan N.
9
Atack, Jeremy
8
Carlsson, Mikael
8
Crafts, Nicholas
8
Fredendall, Lawrence D.
8
He, Zhen
8
Kumar, Vikas
8
Lee, Jin-soo
8
Rodrik, Dani
8
So, Kevin Kam Fung
8
Timmer, Marcel
8
Ahuja, I. P. S.
7
Baldwin, John R.
7
Fryges, Helmut
7
Ganau, Roberto
7
Hyun, Sunghyup Sean
7
Ilmakunnas, Pekka
7
Jagdeep Singh
7
Kim, Jinkyung Jenny
7
Matsui, Yoshiki
7
Ojha, Ravindra
7
Anh Chi Phan
6
Cudney, Elizabeth A.
6
Fu, Xiaoxiao
6
Gandhi, Surjit Kumar
6
Gupta, Ajay
6
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International journal of productivity and quality management : IJPQM
3
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Tourism review : the official journal of the AIEST
2
Benchmarking : an international journal ; BIJ
1
Emerald insight
1
International Journal of Contemporary Hospitality Management
1
International journal of management concepts and philosophy : IJMCP
1
International journal of services and operations management
1
The IUP journal of operations management : IJOM
1
Tourism Review
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ECONIS (ZBW)
16
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2
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1
Deconstructing service
quality
and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
2
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
3
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
4
One experience and multiple reviews : the case of upscale US
hotels
Torres, Edwin N.
;
Adler, Howard
;
Lehto, Xinran Y.
; …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
3
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010197675
Saved in:
5
Are there gender differences in what drives customer delight?
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
Tourism review : the official journal of the AIEST
69
(
2014
)
4
,
pp. 297-309
Persistent link: https://www.econbiz.de/10010479544
Saved in:
6
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
7
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
8
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.
;
Kline, Sheryl
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
Saved in:
9
Continuous improvement philosophy : literature review and directions
Jagdeep Singh
;
Harwinder Singh
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
1
,
pp. 75-119
Persistent link: https://www.econbiz.de/10010519962
Saved in:
10
Role of CI enablers for improving the performance of manufacturing industry of Northern India
Jagdeep Singh
;
Harwinder Singh
- In:
International journal of productivity and quality …
14
(
2014
)
2
,
pp. 179-195
Persistent link: https://www.econbiz.de/10010488486
Saved in:
1
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