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~person:"Kim, Woo Gon"
~person:"Torres, Edwin N."
~subject:"Customer satisfaction"
~subject:"Customer service"
~subject:"Manufacturing industries"
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Customer satisfaction
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Hotel industry
36
Hotellerie
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Dienstleistungsqualität
14
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14
Gastgewerbe
13
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Kim, Woo Gon
Torres, Edwin N.
Han, Heesup
28
Antony, Jiju
24
Ahuja, Inderpreet Singh
19
Wagner, Joachim
17
Broadberry, Stephen N.
12
Devadasan, S. R.
12
Garza-Reyes, Jose Arturo
12
Shahin, Arash
12
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11
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10
Singh, Kanwarpreet
10
Ark, Bart van
9
Houseman, Susan N.
9
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8
Carlsson, Mikael
8
Crafts, Nicholas
8
Fredendall, Lawrence D.
8
Harwinder Singh
8
Kumar, Vikas
8
Lee, Jin-soo
8
Rodrik, Dani
8
So, Kevin Kam Fung
8
Timmer, Marcel
8
Ahuja, I. P. S.
7
Baldwin, John R.
7
Fryges, Helmut
7
Ganau, Roberto
7
He, Zhen
7
Hyun, Sunghyup Sean
7
Ilmakunnas, Pekka
7
Jagdeep Singh
7
Kim, Jinkyung Jenny
7
Miao, Li
7
Ojha, Ravindra
7
Prentice, Catherine
7
Sparks, Beverley
7
Cudney, Elizabeth A.
6
Fu, Xiaoxiao
6
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International journal of hospitality management
4
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
2
Tourism review : the official journal of the AIEST
2
International Journal of Contemporary Hospitality Management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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1
Tourism economics : the business and finance of tourism and recreation
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ECONIS (ZBW)
14
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2
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1
Deconstructing service
quality
and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
2
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
3
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
4
One experience and multiple reviews : the case of upscale US
hotels
Torres, Edwin N.
;
Adler, Howard
;
Lehto, Xinran Y.
; …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
3
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010197675
Saved in:
5
Are there gender differences in what drives customer delight?
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
Tourism review : the official journal of the AIEST
69
(
2014
)
4
,
pp. 297-309
Persistent link: https://www.econbiz.de/10010479544
Saved in:
6
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
7
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
8
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale
hotels
Kim, Taegoo
;
Kim, Woo Gon
;
Kim, Hong-Bumm
- In:
Tourism management : research, policies, practice
30
(
2009
)
1
,
pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
Saved in:
9
Determinants affecting comprehensive property-level hotel performance : the moderating role of hotel type
Kim, Woo Gon
;
Cho, Meehee
;
Brymer, Robert A.
- In:
International journal of hospitality management
34
(
2013
),
pp. 404-412
Persistent link: https://www.econbiz.de/10009767474
Saved in:
10
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.
;
Kline, Sheryl
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
Saved in:
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