Kumar, V. (ed.); Shah, Denish (contributor) - 2015
comprehensive and authoritative guide on customer lifetime value and customer equity for marketing researchers, practitioners, and … returns to maximize customer equity / Eric T. Anderson -- 8. Word-of-mouth and marketing effects on customer equity / Shijin … approach to social media marketing / Gayatri Shukla -- pt. 5 IMPLEMENTING CUSTOMER EQUITY IN FIRMS -- 18. Implementing …