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~person:"Lemmink, Jos"
~person:"Odekerken-Schröder, Gaby"
~person:"Oppen, Claudia van"
~person:"Ouwersloot, Hans"
~person:"Schumacher, Patrick"
~person:"Weijters, Bert"
~subject:"Consumer behaviour"
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Consumer behaviour
Beziehungsmarketing
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Lemmink, Jos
Odekerken-Schröder, Gaby
Oppen, Claudia van
Ouwersloot, Hans
Schumacher, Patrick
Weijters, Bert
De Wulf, Kristof
4
Mahr, Dominik
4
Wetzels, Martin
3
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2
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2
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2
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2
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Marketing and mobile financial services : a global perspective on digital banking consumer behaviour
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ECONIS (ZBW)
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A cross-cultural investigation of relationship marketing effectiveness in retail services: a contingency approach
Odekerken-Schröder, Gaby
;
De Wulf, Kristof
;
Reynolds, …
- In:
Research on international service marketing : a state …
,
(pp. 33-73)
.
2005
Persistent link: https://www.econbiz.de/10002976486
Saved in:
2
A new measure of brand personality
Geuens, Maggie
(
contributor
);
Weijters, Bert
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003787830
Saved in:
3
Drivers of continuous usage : a consumer perspective on mobile payment service ecosystems
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Marketing and mobile financial services : a global …
,
(pp. 135-158)
.
2019
Persistent link: https://www.econbiz.de/10012003545
Saved in:
4
"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Journal of business research : JBR
103
(
2019
),
pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
Saved in:
5
Consumers' trade-off between relationship, service package, and price : an empirical study in the car industry
Odekerken-Schröder, Gaby
;
Ouwersloot, Hans
;
Lemmink, Jos
; …
-
2002
Persistent link: https://www.econbiz.de/10001780781
Saved in:
6
The psychology behind commitment and loyalty : an empirical study in a bank setting
Bloemer, Johanna M.
;
Odekerken-Schröder, Gaby
; …
-
2002
Persistent link: https://www.econbiz.de/10001780785
Saved in:
7
The impact of need for social affiliation and consumer relationship proneness on behavioural intentions : an empirical study in a hairdresser's context
Bloemer, Johanna M.
;
Odekerken-Schröder, Gaby
; …
-
2002
Persistent link: https://www.econbiz.de/10001780786
Saved in:
8
Experiential value : a hierarchical model, the impact on e-loyalty and a customer typology
Oppen, Claudia van
;
Odekerken-Schröder, Gaby
;
Wetzels, …
-
2005
Persistent link: https://www.econbiz.de/10003082726
Saved in:
9
Emotional communication by service robots : a research agenda
Becker, Marc
;
Efendić, Emir
;
Odekerken-Schröder, Gaby
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 675-687
Persistent link: https://www.econbiz.de/10013325742
Saved in:
10
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
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