//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Marimon, Frederic"
~person:"Su, LuJun"
~subject:"Informationstechnik"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer relationship manageme...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Informationstechnik
Service quality
Customer satisfaction
25
Kundenzufriedenheit
25
Dienstleistungsqualität
22
Holiday behaviour
17
Urlaubsverhalten
17
Consumer behaviour
13
Konsumentenverhalten
13
Beziehungsmarketing
12
Relationship marketing
12
Tourism
9
Tourism industry
9
Tourismus
9
Tourismuswirtschaft
9
China
8
Tourism marketing
8
Tourismusmarketing
8
Destination management
5
Destinationsmanagement
5
Quality management
5
Qualitätsmanagement
5
Emotion
4
Gerechtigkeit
4
Justice
4
Product quality
4
Produktqualität
4
Satisfaction
4
Tourism destination
4
Tourismusregion
4
service quality
4
Confidence
3
Corporate Social Responsibility
3
Corporate social responsibility
3
E-commerce
3
Electronic Banking
3
Electronic Commerce
3
Electronic banking
3
Environmental consciousness
3
Environmentally responsible behavior
3
Reputation
3
more ...
less ...
Online availability
All
Undetermined
13
Type of publication
All
Article
22
Type of publication (narrower categories)
All
Article in journal
22
Aufsatz in Zeitschrift
22
Conference paper
2
Konferenzbeitrag
2
Language
All
English
22
Author
All
Marimon, Frederic
Su, LuJun
Han, Heesup
36
Mattila, Anna S.
26
Prentice, Catherine
26
Prybutok, Victor R.
23
Usman, Osly
22
Bruhn, Manfred
20
McColl-Kennedy, Janet R.
20
Sharma, Piyush
19
Gil Saura, Irene
18
Shahin, Arash
16
Wong, IpKin Anthony
16
Balaji, M. S.
15
Söderlund, Magnus
15
Bilgihan, Anil
14
Gustafsson, Anders
14
Edvardsson, Bo
13
Gong, Taeshik
13
Klaus, Philipp
13
Grégoire, Yany
12
Hammerschmidt, Maik
12
Hyun, Sunghyup Sean
12
Patterson, Paul G.
12
Quach, Sara
12
Sreejesh, S.
12
Amin, Muslim
11
Hollebeek, Linda D.
11
Jang, Soocheong
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Guchait, Priyanko
10
Hsu, Cathy H. C.
10
Ladhari, Riadh
10
Qu, Hailin
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Torres, Edwin N.
10
Vázquez Casielles, Rodolfo
10
more ...
less ...
Published in...
All
Total quality management & business excellence
5
Journal of travel and tourism marketing
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism management : research, policies, practice
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service theory and practice
1
Tourism management perspectives : TMP
1
more ...
less ...
Source
All
ECONIS (ZBW)
22
Showing
1
-
10
of
22
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
2
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
3
The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality
Su, LuJun
;
Swanson, Scott R.
;
Chen, Xiaohong
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 82-95
Persistent link: https://www.econbiz.de/10011418366
Saved in:
4
Destination perceptions, relationship quality, and tourist environmentally responsible behavior
He, Xuehuan
;
Hu, Dongbin
;
Swanson, Scott R.
;
Su, LuJun
; …
- In:
Tourism management perspectives : TMP
28
(
2018
),
pp. 93-104
Persistent link: https://www.econbiz.de/10011942423
Saved in:
5
The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun
;
Hsu, Maxwell K.
;
Swanson, Scott
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
Saved in:
6
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
7
Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
Su, LuJun
;
Hsu, Maxwell K.
;
Marshall, Kimball P.
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
Saved in:
8
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
9
The impact of perceived service fairness and quality on the behavioral intentions of Chinese hotel guests : the mediating role of consumption emotions
Su, LuJun
;
Swanson, Scott R.
;
Chen, Xiaohong
- In:
Journal of travel and tourism marketing
33
(
2016
),
pp. 88-102
Persistent link: https://www.econbiz.de/10011485027
Saved in:
10
UnivQual : a holistic scale to assess student perceptions of service quality at universities
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012199738
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->