//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Prentice, Catherine"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Einfluss der internen Qualität...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
32
Service quality
32
Customer satisfaction
25
Kundenzufriedenheit
25
Beziehungsmarketing
23
Relationship marketing
23
Consumer behaviour
19
Gambling
19
Glücksspiel
19
Konsumentenverhalten
19
Intelligence
7
Intelligenz
7
Customer loyalty
6
Southeast Asia
6
Südostasien
6
Casinos
5
Emotion
5
Emotional intelligence
5
Macau
5
Arbeitszufriedenheit
4
Artificial intelligence
4
Customer engagement
4
Customer retention
4
Customer service
4
Job satisfaction
4
Kundenbindung
4
Kundenservice
4
Künstliche Intelligenz
4
Airline
3
Arbeitskräfte
3
Arbeitsleistung
3
Brand image
3
Brand management
3
Casino
3
Employee retention
3
Fluggesellschaft
3
Hotel industry
3
Hotellerie
3
Job performance
3
Markenführung
3
more ...
less ...
Online availability
All
Undetermined
22
Type of publication
All
Article
36
Type of publication (narrower categories)
All
Article in journal
36
Aufsatz in Zeitschrift
36
Language
All
English
36
Author
All
Prentice, Catherine
Bryson, Alex
105
Homburg, Christian
102
Bruhn, Manfred
101
Han, Heesup
85
Siciliani, Luigi
76
Clark, Andrew E.
58
Heinemann, Gerrit
57
Propper, Carol
56
Mattila, Anna S.
55
Karatepe, Osman M.
53
Huber, Frank
52
Straume, Odd Rune
52
Martin, Albert
48
Bauer, Hans H.
47
Grund, Christian
46
Hanushek, Eric Alan
45
Prybutok, Victor R.
44
Rivkin, Steven G.
43
Usman, Osly
43
Sousa-Poza, Alfonso
41
Mittal, Vikas
40
Ringle, Christian M.
40
Siddiqui, Danish Ahmed
40
Gemünden, Hans Georg
39
Keuschnigg, Christian
39
Meffert, Heribert
39
Svensson, Göran
39
Drydakis, Nick
38
Bakker, Arnold B.
37
Brekke, Kurt R.
37
Matzler, Kurt
37
Merz, Joachim
37
Shahin, Arash
37
Gil Saura, Irene
36
Gravelle, Hugh
36
Wong, IpKin Anthony
36
Evanschitzky, Heiner
35
Stock-Homburg, Ruth
35
Wirtz, Bernd W.
35
more ...
less ...
Published in...
All
Journal of retailing and consumer services
12
International journal of hospitality management
6
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
International journal of contemporary hospitality management
2
Psychology & marketing
2
Services marketing quarterly
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
1
Journal of vacation marketing
1
The journal of business & industrial marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
36
Showing
1
-
10
of
36
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
2
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
3
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
4
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
5
Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan
;
Perényi, Áron
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
Saved in:
6
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
7
The role of airport service quality in airport and destination choice
Prentice, Catherine
;
Kadan, Mariam
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 40-48
Persistent link: https://www.econbiz.de/10011995440
Saved in:
8
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
9
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
10
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->