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~person:"Prybutok, Victor R."
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Dienstleistungsqualität
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Prybutok, Victor R.
Maennig, Wolfgang
160
Bruhn, Manfred
155
Homburg, Christian
147
Han, Heesup
118
Kumar, V.
96
Matheson, Victor
90
Lang, Markus
85
Mattila, Anna S.
82
Huber, Frank
80
Bauer, Hans H.
79
Brida, Juan Gabriel
79
Siciliani, Luigi
76
Budzinski, Oliver
74
Feddersen, Arne
72
Law, Chun Hung Roberts
67
Verhoef, Peter C.
67
Dietl, Helmut
64
Torgler, Benno
64
Stauss, Bernd
62
Karatepe, Osman M.
61
Gil Saura, Irene
59
Herrmann, Andreas
59
Franck, Egon
58
Mittal, Vikas
56
Nijkamp, Peter
56
Humphreys, Brad R.
55
Propper, Carol
53
Straume, Odd Rune
52
Hollebeek, Linda D.
51
Svensson, Göran
51
Jang, Soocheong
49
Krafft, Manfred
47
Piller, Frank T.
47
Schmidt, Sascha L.
46
Hammerschmidt, Maik
45
Hanushek, Eric Alan
45
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Quality management journal : QMJ
17
International journal of services and standards
6
Journal of retailing and consumer services
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of quality & reliability management
2
Journal of decision systems
2
Operations management research : OMR ; advancing practice through theory
2
Information resources management ; Vol. 4
1
International journal of electronic commerce : IJEC
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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1
The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
Saved in:
2
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
3
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
4
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
Saved in:
5
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
6
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
7
Connection, trust, and commitment : dimensions of co-creation?
Randall, Wesley S.
;
Gravier, Michael J.
;
Prybutok, Victor R.
- In:
Journal of strategic marketing
19
(
2011
)
1
,
pp. 3-24
Persistent link: https://www.econbiz.de/10008936997
Saved in:
8
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
9
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
10
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
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