Narrow search
Showing 1 - 10 of 26
Cover Image
Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Qin, Hong; Prybutok, Victor R. - In: Quality management journal : QMJ 15 (2008) 2, pp. 35-50
Persistent link: https://www.econbiz.de/10003783570
Cover Image
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong; Prybutok, Victor R. - In: International journal of quality and service sciences 1 (2009) 1, pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Cover Image
Perceived service quality in fast-food restaurants: empirical evidence from China
Qin, Hong; Prybutok, Victor R.; Zhao, Qilan - In: International journal of quality & reliability management 27 (2010) 4/5, pp. 424-437
Persistent link: https://www.econbiz.de/10003987808
Cover Image
A quantitative model for patient behavioral decisions in the urgent care industry
Qin, Hong; Prybutok, Victor R. - In: Socio-economic planning sciences : the international … 47 (2013) 1, pp. 50-64
Persistent link: https://www.econbiz.de/10009727543
Cover Image
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.; Kwon, Junhyuk; Blankson, Charles; … - In: Quality management journal : QMJ 19 (2012) 4, pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Cover Image
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao; Qin, Hong; Prybutok, Victor R.; Blankson, Charles - In: Quality management journal : QMJ 19 (2012) 4, pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Cover Image
UCPERF : an urgent care patient satisfaction instrument
Qin, Hong; Prybutok, Victor R.; Peak, Daniel A.; … - In: Quality management journal : QMJ 21 (2014) 3, pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
Cover Image
Consumer heterogeneity, perceived value, and repurchase decision-making in online shopping : the role of gender, age, and shopping motives
Fang, Jiaming; Wen, Chao; George, Benjamin; Prybutok, … - In: Journal of electronic commerce research : JECR 17 (2016) 2, pp. 116-131
Persistent link: https://www.econbiz.de/10011487659
Cover Image
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.; McGinnis, Thomas C.; Prybutok, Victor R. - In: Journal of retailing and consumer services 21 (2014) 5, pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Cover Image
The role of E-quality within the consumer dexision making process
Wen, Chao; Prybutok, Victor R.; Blankson, Charles; … - In: International journal of operations & production … 34 (2014) 12, pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778