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~person:"Torres, Edwin N."
~subject:"Customer satisfaction"
~subject:"Manufacturing industries"
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Customer satisfaction
Manufacturing industries
Hotel industry
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Dienstleistungsqualität
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8
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Torres, Edwin N.
Han, Heesup
28
Antony, Jiju
21
Ahuja, Inderpreet Singh
19
Wagner, Joachim
17
Broadberry, Stephen N.
12
Devadasan, S. R.
12
Shahin, Arash
12
Margo, Robert A.
11
Chiarini, Andrea
10
Singh, Kanwarpreet
10
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9
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9
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8
Carlsson, Mikael
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Crafts, Nicholas
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Harwinder Singh
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Kumar, Vikas
8
Lee, Jin-soo
8
Rodrik, Dani
8
So, Kevin Kam Fung
8
Timmer, Marcel
8
Ahuja, I. P. S.
7
Baldwin, John R.
7
Fredendall, Lawrence D.
7
Fryges, Helmut
7
Hyun, Sunghyup Sean
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Ilmakunnas, Pekka
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Jagdeep Singh
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Kim, Jinkyung Jenny
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Ojha, Ravindra
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Ganau, Roberto
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Gupta, Ajay
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He, Zhen
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Higuchi, Yuki
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Klein, Alexander
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International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Tourism review : the official journal of the AIEST
2
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ECONIS (ZBW)
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1
Deconstructing service
quality
and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
2
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
3
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
4
Are there gender differences in what drives customer delight?
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
Tourism review : the official journal of the AIEST
69
(
2014
)
4
,
pp. 297-309
Persistent link: https://www.econbiz.de/10010479544
Saved in:
5
One experience and multiple reviews : the case of upscale US
hotels
Torres, Edwin N.
;
Adler, Howard
;
Lehto, Xinran Y.
; …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
3
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010197675
Saved in:
6
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
7
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
8
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.
;
Kline, Sheryl
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
Saved in:
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