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Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models

Chaouali, Walid; Hammami, Samiha Mjahed; Veríssimo, … - In: Journal of retailing and consumer services 66 (2022), pp. 1-15

Persistent link: https://www.econbiz.de/10013209631

Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers

Woodside, Arch G.; Prentice, Catherine; Larsen, Anders - In: Psychology & marketing 32 (2015) 1, pp. 65-77

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Applying asymmetric, case-based, forecasting modeling in service research : cultures’ consequences on customers’ service gratuities

Ferguson, Graham; Megehee, Carol M.; Woodside, Arch G. - In: Australasian marketing journal 26 (2018) 4, pp. 369-381

Persistent link: https://www.econbiz.de/10011965442

Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels

Woodside, Arch G.; Bernal, Pedro Mir; Garraza, Teresa Sabada - In: Journal of hospitality marketing & management 33 (2024) 2, pp. 233-250

Persistent link: https://www.econbiz.de/10014511803

Creating and managing superior customer value

Woodside, Arch G. (ed.); Golfetto, Francesca (ed.); … - 2008

in-depth case research findings for existing and disruptively new products and services and all papers in this volume … services - critical abilities for product-service executives …

Persistent link: https://www.econbiz.de/10012049683

Creating and managing superior customer value

Woodside, Arch G. (contributor) - 2009 - Repr.

Persistent link: https://www.econbiz.de/10003778110

Theoretical advances in service breakdown prevention and recovery : rich service enactment to improve server-client interactions and outcomes

De Villiers, Rouxelle; Woodside, Arch G.; Tipgomut, … - In: Australasian marketing journal : AMJ ; official journal … 31 (2023) 2, pp. 164-180

Persistent link: https://www.econbiz.de/10014252829

Configural algorithms of patient satisfaction, participation in diagnostics, and treatement decisions' influences on hospital loyalty

Cheng, Chia-wen; Tseng, Ting-hsiang; Woodside, Arch G. - In: The journal of services marketing 27 (2013) 2, pp. 91-103

Persistent link: https://www.econbiz.de/10009747190

AbsolutelyBest ham to Pocatello, Idaho, USA : arrival delay in customer's order

Woodside, Arch G. - In: Journal of global scholars of marketing science : … 26 (2016) 4, pp. 337-340

Persistent link: https://www.econbiz.de/10011635712

Problem gamblers' harsh gaze on casino services

Prentice, Catherine; Woodside, Arch G. - In: Psychology & marketing 30 (2013) 12, pp. 1108-1123

Persistent link: https://www.econbiz.de/10010232490