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Managing strategic supplier relationships : antecedents and outcomes
Jack, Eric P.; Powers, Thomas L. - In: The journal of business & industrial marketing 30 (2015) 2, pp. 129-138
Persistent link: https://www.econbiz.de/10010532115
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Managing social media crises with your customers : the good, the bad, and the ugly
Grégoire, Yany; Salle, Audrey; Tripp, Thomas M. - In: Business horizons 58 (2015) 2, pp. 173-182
Persistent link: https://www.econbiz.de/10010497515
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In-store experience and customer loyalty of TopT (Pty) Ltd
Theledi, Karabo Mpho; Mudzanani, Takalani Eric - In: African journal of business and economic research : AJBER 15 (2020) 3, pp. 203-225
Persistent link: https://www.econbiz.de/10012666417
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Investigating the consumer-brand relationships' development for technology-mediated self-services using the relationship commitment paradigm
Giovanis, Apostolos N.; Zondiros, Dimitris; Tomaras, Petros - In: International journal of internet marketing and … 10 (2016) 3, pp. 186-206
Persistent link: https://www.econbiz.de/10011665139
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Risk management maturity enhancement in healthcare through the application of quality management principles
Buckė, Veronika; Ruželė, Darius; Ruzevicius, Juozas; … - In: International journal of learning and change : IJLC 16 (2024) 2/3, pp. 132-170
Persistent link: https://www.econbiz.de/10015065908
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Reorganize for resilience : putting customers at the center of your business
Gulati, Ranjay - 2009
Persistent link: https://www.econbiz.de/10003874834
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Queuing system for different classes of customers
Alotaibi, Youseef; Liu, Fei - In: International journal of business information systems : … 13 (2013) 4, pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
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Transformationale Führung und sozialer Austausch als Bedingungen interner Kundenorientierung
Pundt, Alexander; Nerdinger, Friedemann W. - In: Die Unternehmung : Swiss journal of business research … 64 (2010) 1, pp. 66-89
Persistent link: https://www.econbiz.de/10003955186
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In stories we trust : how narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
Laer, Tom van; Ruyter, Ko de - In: International journal of research in marketing : IJRM ; … 27 (2010) 2, pp. 164-174
Persistent link: https://www.econbiz.de/10003987364
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Transformationale Führung und sozialer Austausch als Bedingungen interner Kundenorientierung
Pundt, Alexander; Nerdinger, Friedemann W. - In: Serviceorientierung im Unternehmen : Forum …, (pp. 375-398). 2010
Persistent link: https://www.econbiz.de/10003943276