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Explaining market heterogeneity in terms of value perceptions

Ruiz, David Martín; Barroso Castro, Carmen; Amario, … - In: The service industries journal 27 (2007) 7/8, pp. 1087-1110

Persistent link: https://www.econbiz.de/10003598961

Service value revisited : specifying a higher-order, formative measure

Ruiz, David Martín; Gremler, Dwayne D.; Washburn, Judith H. - In: Journal of business research : JBR 61 (2008) 12, pp. 1278-1291

Persistent link: https://www.econbiz.de/10003784938

Reframing customer value in a service-based paradigm : an evaluation of a formative measure in a multi-industry, cross-cultural context

Ruiz, David Martín; Gremler, Dwayne D.; Washburn, Judith H. - In: Handbook of partial least squares : concepts, methods …, (pp. 535-566). 2010

Persistent link: https://www.econbiz.de/10003944669

Developing an integrated vision of customer value

Landroguez, Silvia Martelo; Castro, Carmen Barroso; … - In: The journal of services marketing 27 (2013) 3, pp. 234-244

Persistent link: https://www.econbiz.de/10009761804

Transformational leadership and followers' attitudes : the mediating role of psychological empowerment

Barroso Castro, Carmen; Villegas Periñan, M. Mar; … - In: The international journal of human resource management 19 (2008) 10, pp. 1842-1863

Persistent link: https://www.econbiz.de/10003791227

Does the team leverage the board's decisions?

Barroso Castro, Carmen; Dominguez De La Concha, Marta; … - In: Corporate governance : an international review 17 (2009) 6, pp. 744-761

Persistent link: https://www.econbiz.de/10003919996

Creando capacidades que aumenten el valor para el cliente

Martelo Landroguez, Silvia; Barroso Castro, Carmen; … - In: Investigaciones europeas de Dirección y Economía de … 17 (2011) 2, pp. 69-87

The aim of this paper is to contribute to the strategic management literature by identifying the possible combinations among three organizational capabilities (market orientation, knowledge processes and customer relationship management). We also analyze the possible interaction among them to...

Persistent link: https://www.econbiz.de/10009239999

Creating dynamic capabilities to increase customer value

Martelo Landroguez, Silvia; Barroso Castro, Carmen; … - In: Management decision : MD 49 (2011) 7, pp. 1141-1159

Persistent link: https://www.econbiz.de/10009355121