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Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
2
Intentionality and transformative services : wellbeing co-creation and spill-over effects
Finsterwalder, Jörg
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012132253
Saved in:
3
From "free" to fee : acceptability of airline ancillary fees and the effects on customer behavior
Tuzovic, Sven
;
Simpson, Merlin C.
;
Kuppelwieser, Volker G.
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 98-107
Persistent link: https://www.econbiz.de/10010338621
Saved in:
4
The effects of film trailers on shaping consumer expectations in the entertainment industry : a qualitative analysis
Finsterwalder, Jörg
;
Kuppelwieser, Volker G.
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
6
,
pp. 589-595
Persistent link: https://www.econbiz.de/10009655504
Saved in:
5
Psychological safety, contributions and service satisfaction of customers in group service experiences
Kuppelwieser, Volker G.
;
Finsterwalder, Jörg
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 617-635
Persistent link: https://www.econbiz.de/10009407384
Saved in:
6
Dynamics of individual actors' self, social, and task pre-dispositions in multi-actor service ecosystems
Finsterwalder, Jörg
;
Kuppelwieser, Volker
;
Fisk, Raymond P.
- In:
Journal of business research : JBR
147
(
2022
),
pp. 518-531
Persistent link: https://www.econbiz.de/10013271533
Saved in:
7
Refugee influx : repercussions and research agenda for service scholars
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 177-176
Persistent link: https://www.econbiz.de/10011729832
Saved in:
8
A 360-degree view of actor engagement in service co-creation
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 276-278
Persistent link: https://www.econbiz.de/10011801984
Saved in:
9
Group service experiences : dynamics and implications of a silmultaneous multi-customer integration in the co-creation process
Finsterwalder, Jörg
- In:
Proceedings / First International Symposium on Services …
,
(pp. 241-256)
.
2009
Persistent link: https://www.econbiz.de/10003862624
Saved in:
10
Social distancing and wellbeing : conceptualizing actor distance and actor safe zone for pandemics
Finsterwalder, Jörg
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 9-31
Persistent link: https://www.econbiz.de/10012483662
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