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Customer satisfaction and loya...
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Beziehungsmarketing
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Anderson, Rolph E.
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3
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4
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4
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3
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2
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Customer satisfaction and loyalty in e-markets : a PLS path modeling approach
Anderson, Rolph E.
;
Swaminathan, Srinivasan
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 221-234
Persistent link: https://www.econbiz.de/10008989389
Saved in:
2
Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei
;
Swaminathan, Srinivasan
;
Anderson, Rolph E.
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
Saved in:
3
How to drive customer satisfaction
Anderson, Rolph E.
;
Swaminathan, Srinivasan
;
Mehta, Rajiv
- In:
MIT sloan management review
54
(
2013
)
4
,
pp. 13-15
Persistent link: https://www.econbiz.de/10009776555
Saved in:
4
The effects of expectation disconfirmations on customer outcomes in e-markets : impact of national culture
Song, Lei
;
Weisstein, Fei L.
;
Anderson, Rolph E.
; …
- In:
Journal of marketing channels : ... distribution …
23
(
2016
)
4
,
pp. 217-229
Persistent link: https://www.econbiz.de/10011628602
Saved in:
5
Building loyalty in e-commerce : impact of business and customer characteristics
Swaminathan, Srinivasan
;
Anderson, Rolph E.
;
Song, Lei
- In:
Journal of marketing channels : ... distribution …
25
(
2018
)
1/2
,
pp. 22-35
Persistent link: https://www.econbiz.de/10012119161
Saved in:
6
Consumer dissatisfaction : the effect of disconfirmed expectancy on perceived product performance
Anderson, Rolph E.
- In:
Journal of marketing research : JMR
10
(
1973
)
1
,
pp. 38-44
Persistent link: https://www.econbiz.de/10001833563
Saved in:
7
Consumerism : a force to be reconciled
Anderson, Rolph E.
;
Hair, Joseph F.
- In:
Mississippi business review
33
(
1972
)
10
,
pp. 3-9
Persistent link: https://www.econbiz.de/10001833636
Saved in:
8
Second-by-second analysis of advertising exposure in TV pods : the dynamics of position, length, and timing
Swaminathan, Srinivasan
;
Kent, Robert J.
- In:
Journal of advertising research
53
(
2013
)
1
,
pp. 91-100
Persistent link: https://www.econbiz.de/10009745859
Saved in:
9
Team mental model characteristics and performance in a simulation experiment
Yang, Yi
;
Narayanan, V. K.
;
Baburaj, Yamuna
; …
- In:
Management research review
39
(
2016
)
8
,
pp. 899-924
Persistent link: https://www.econbiz.de/10011534318
Saved in:
10
The role of marketing channels in consumers' promotional point redemption decisions
Li, Chen
;
Swaminathan, Srinivasan
;
Kim, Junhee
- In:
Journal of business research : JBR
125
(
2021
),
pp. 314-323
Persistent link: https://www.econbiz.de/10012494074
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